How to configure Intercom/Paging

This page covers how to configure Intercom/Paging features in VOIPnow

The Intercom/Paging extension type allows the user to call several or all the available extensions at the same time. The called extensions will be able to hear the caller's announcements whether they pick up the phone or not.

1. Log in to your VOIPnow

2. Add Extension

• Number - Enter your desired extension number

• Type - Choose Intercom/Paging

• Label - You can put anything here but for best practice name it PAGING or INTERCOM

3. Setting up the Intercom/Paging

Basic Setting

• Type - You can choose between 2-Way intercom or 1-Way paging

2 way intercom: Called extensions are able to talk back to the caller.
1 way paging: Called extensions cannot talk back to the caller.

• Alert-info header - "Leave this option as is"

• Call-info header - "Leave this option as is"

You will need to configure the above options if your ip phone doesnt support the intercom/paging feature but most of the new ip phones can support this features

• Time out - The maximum duration of the intercom/paging session. "Leave this option as is"

• Play sound on connection - Here you can choose what sound to be played each time the user is connected to the called extensions. "Leave this option as is"

Caller permissions

• Permission to call intercom for any extension in organization

Enabled - Any extension in the organization can call the Intercom/Paging extension.
Disabled - You have to manually assign individual extension or groups who can call the intercom/Paging extension.

Target Settings

• Allow intercom to call all its assigned extensions simultaneously

Enabled - Allows the Intercom to call all of its assigned extensions or groups at the same time.

How it works

Calls to all extensions assigned to the Intercom

To call all the extensions assigned to an Intercom/Paging extension, dial the short number of the Intercom extension.

Example:

If the Intercom extension is 0001*003, you need to dial 003 (its short number). All extensions assigned to Intercom 003 will receive your call.

Calls only to a particular extension assigned to the Intercom

Suppose an Intercom is assigned several extensions. To call only a particular extension assigned to an Intercom/Paging extension, dial the short number of the Intercom, plus the short number of the extension you want to call in particular, followed by *.

Example:

If you want to call extension 0001*009 using Intercom 0001*003, you need to dial 003009*. Only extension 009 will receive your call.

Calls to a particular group of extensions assigned to the Intercom

To call a certain group of extensions that is assigned to an Intercom/Paging extension, dial the short number of the Intercom, plus the ID of the group of extensions, followed by *.

Example:

If the ID of the group of extensions is 12 and you want to call it using Intercom 0001*003, you need to dial 00312*. All the extensions in that group will receive your call.

Congratulation you've successfully configured your Intercom/Paging features in VOIPnow