LogoLogo
Partner Portal Login
  • Welcome
  • Getting Started
    • Becoming A Partner
    • Getting Support
      • Community Services
        • SMTP Servers
        • DNS Servers
      • Service Status and Incidents
        • Status Page
        • nbn Incident Notifications
    • Accounts & Billing
      • Billing Overview
      • How to pay
  • Services
    • Connectivity
      • nbn TC4
        • Getting Started
        • Troubleshooting
          • nbn Self-Diagnostic Tool
        • Technical References
          • nbn TC4 Sevice Classes
          • nbn TC4 AVC-ID
      • nbn Enterprise Ethernet
        • Getting Started
      • Internet Services
        • IP Geolocation
        • Troubleshooting
          • Advanced Troubleshooting
            • nbn Enterprise Ethernet
            • Telstra Ethernet Access and AAPT Fibre
            • nbn TC4 Connectivity
              • FTTP (Fibre to the Premise)
              • FTTN/B (Fibre to the Node/Basement) or VDSL2
              • FTTC (Fibre to the Curb)
              • HFC (Hybrid Fibre Coaxial)
              • Wireless
          • Logging a fault for your WAN Service
          • WAN Diagnostic Tool
          • WAN Monitoring
        • Technical Reference
          • What is CGNAT and How does it work?
          • Ethernet Service Shaping Requirements
          • Router configuration for Telstra 4G/5G services
      • SD-WAN
        • Getting Started
          • How to login to Antares V2 Portal
          • Getting Familiar with Antares Portal
      • Requesting co-managed router access
    • Voice over IP (VoIP)
      • Best Practices to Protect You from Toll Fraud
      • Best Practice Guidelines
      • Inbound Numbering System
        • How to access the Inbound Numbering System?
        • Creating a new user
        • Diverting a 1300/1800 number
        • Moving a DID between services
        • Creating a basic IVR
      • Grandstream Device Management System (GDMS)
        • How to login to the GDMS platform
        • How to run diagnostic tests within the GDMS
        • How to add a site and move a VoIP Device into it
        • How do I add/remove users from the GDMS Portal?
      • 3CX Guides
        • How to configure our CTS Trunk on 3CX
        • Resolving Call Quality issues on 3CX deployments
        • How to configure a SIP Trunk on 3CX
        • Changes to default 3CX Headers
      • Microsoft Teams Direct Routing
        • Getting Support for Microsoft Direct Routing
        • Configuration Guide
        • Troubleshooting Call Routing
        • Unable to Dial Internationally from Teams
        • Creating a resource account and assigning a Direct Routing DID
        • "Call cannot be connected" error with Auto-Attendants and Queues
        • Creating Dial Plans to Prefix Outbound Calls
      • Brand Specific Guides
        • NetComm Router/ATA
          • How to register VOIPnow extension to NetComm device (NL1901ACV)
        • Cisco
          • SPA112 - Fax Settings
        • Grandstream
          • How to enable TLS encryption on Grandstream phone
          • Upgrading the firmware on Grandsteam phones
          • Setting up voicemail on the DP720 (Cordless Handset)
          • How to setup a VoIP Account on a Grandstream phone
          • Grandstream GXP2140 Voicemail
          • Setting up Monitored Call Parking
      • General
        • Getting Started with your VoIP Reseller Account
        • How much bandwidth do I need for VoIP?
      • VoIP Troubleshooting
        • VoIP Troubleshooting Guide
        • VoIP Fault Guide
        • SIP ALG and turning it off
        • Emails from VoIPNow going to SPAM
      • Number Porting
        • Can I port my existing phone numbers over?
        • How do I port numbers over to Hosted Network?
        • Reasons for Number Port Rejection
      • VoIPNow Guides
        • How to activate call recording in VOIPnow
        • Configuring Charging Plans to add margin to outbound calls
        • Configuring Charging Plans to add margin to 13/1300/1800 Inbound calls
        • What is a valid Caller ID?
        • How can I make Anonymous Calls?
        • Getting a breakdown on the resources for an Organization
        • Configuring Fax to Email
        • VoIP Bundle Creation & Implementation
        • Uploading Sound files to VoIPNow
        • How does Call Parking work on VoIPNow?
        • Transferring Calls Waiting in Queues
        • How to setup a Queue (Hunt Group)
        • How to find a list of all the numbers assigned to your Service Provider account
        • How to do a context jump based on the incoming Called DID
        • How to change Music on Hold for an extension
        • Creating and updating a time interval
        • How to apply a time interval to an Incoming Call Rule
        • How to add an Incoming Caller ID Prefix with an IVR
        • Applying sound files to an IVR
        • How to configure an IVR to transfer to an external number
        • How to enable International Call barring on Organizations and Users
        • List of the common issues submitted by the partners
        • How to Configure BLF on Virtual Multi-Purpose Key
        • How to configure Intercom/Paging
        • How to configure TLS and SRTP on VOIPnow and Grandstream Phones
        • How to give end customer an access to VOIPnow to view/manage the CDR and Call recordings
      • SIP Trunk Requirements: Ports, Protocols, and Codecs
    • Cloud
      • Infrastructure as a Service
        • Getting Started
          • How to login to vCloud Director
          • vCloud Resource Allocation
        • Virtual Machines & vApps
          • Creating a new Virtual Machine
          • What is a vApp and how to create one?
          • Mounting an ISO to a VM
          • Accessing the VM console
          • Using VM snapshots
          • Converting a VM to a Template
        • Backup and Restorations
          • Accessing Veeam Self Service Backup Portal
          • Creating a Backup Job
          • Enabling Application-Aware Processing in Veeam Self-Service Portal
          • Setting up Guest Processing
          • How to start a File Level Restore
          • How to carry out a full VM restore
          • Archived: Restoring a VM or guest files
        • Networking
          • Routed, Isolated and Direct networks in vCloud
          • How to create/delete a vApp network
          • How to create/delete a new Organization level network
        • Administrative Tasks
          • Creating Users
          • What is a 'Catalog' and how to create one
          • Uploading ISO files or OVA/OVF templates
          • Setting up Azure AD SAML based authentication for vCloud
          • Microsoft Software Licensing
          • Activating Windows Servers
          • Checking and Decreasing IaaS resources
      • Backup as a Service
        • Tenant Management via VSPC
          • VSPC Overview
          • Creating Companies
          • Adjusting tenant storage allocation
        • Configuration with Veeam B&R
          • Getting Started
          • Configuring Backup Jobs
          • Configuring Backup Copy Jobs
            • Seeding Backup Copies
        • Configuration of Veeam Agents via VSPC
          • Getting Started
          • Installing Agents
          • Using backup policies
      • Disaster Recovery as a Service
        • Getting Started
        • Configuring Replication Jobs
        • Seeding Replicas
        • Failover
          • Partial Failover
          • Full Site Failover
          • Accessing replica VMs
  • Partner Portal
    • General
      • Manage Contacts
      • How to cancel services in the Partner Portal
    • Rebilling System
      • End Customers Management
        • Services
        • Recurring and Once-Off Charges
      • Charging Plans
      • Rebilling Configuration
        • Integrations
        • Integration Errors
        • Email Settings
        • Product Settings
        • Bank Account
        • Invoice Details
    • Service Qualifications
      • How perform a WAN Service Qualification
      • WAN Service Qualifications Drafts
      • WAN Service Qualification History
      • FTTP Upgrade
    • Security
      • Multi-Factor Authentication
      • Microsoft Single Sign-On (SSO)
      • Account Permissions
Powered by GitBook
On this page
  1. Partner Portal
  2. Rebilling System
  3. End Customers Management

Services

PreviousEnd Customers ManagementNextRecurring and Once-Off Charges

Last updated 3 years ago

The Services section within the End Customer page shows all the services that are assigned to the end customer. The only exception to this rule are “Service Provider - Multi Tenant PBX” services. If you have purchased one of these services it will appear across all end customers. This is because the Organisations within the “Service Provider - Multi Tenant” are the end customers and can’t be automatically assigned.

To start configuring a service for your end customer click on “Configure Services For Rebilling”.

On the next screen you will see the list of services that have not yet been configured for this end customer.

Click on the checkbox for the service that you want to configure.

If you have selected a “Service Provider - Multi Tenant PBX” without choosing an Organisation, you will get an error stating you need to select VoIPNow Organisation.

Click on the “Select VoIPNow Organisation” dropdown menu and select the correct Organisation.

Only non-configured Organisations will appear in the drop down. If you have previously configured an Organisation it will not appear in this list.

Each Service that was selected will appear in their own section. The first service will be expanded as highlighted below.

Click on the arrow to expand and close the Service.

Depending on the service you selected, there are different products that need to be configured:

Service Provider -Multi Tenant PBX

If you have purchased a Service Provider - Multi Tenant PBX service from Hosted Network, you can configure:

  • Call Usage

  • Standard Extensions

  • Advanced Extensions

These three products are directly pulled from the VoIPNow platform and are utility based charges.

Call Usage

The Rebilling system pulls the call usage and associated charges directly from the VoIPNow platform and doesn't alter the cost for calls. In order to add margin to the calls for your customer you will need to login to the VoIP platform directly and modify the charging plans.

Below is a link to an article that will guide you through how to modify the charging plans:

If you wish to display the CDR report on the invoice, you can check the box labelled “Display Call Usage” to include this on the invoice. If this is unchecked, only the total value for the Call Usage will be displayed.

Standard & Advanced Extensions The quantity of extensions assigned to your Organisations are directly pulled from the VoIPNow system, unlike Call Usage, you can add your margin and sell price to these two products.

VoIP Bundles and Trunks

If you have purchased either VoIP Bundle, PAYG Trunk or an Unlimited Trunk service, you will also see all the products associated with the service. You can include or exclude the products, and adjust the margin or sell price.

If you wish to display the CDR report on the invoice, you can check the box labeled “Display Call Usage” to include this on the invoice. If this is unchecked, only the total value for the Call Usage will be displayed.

Data service

If you have purchased a vCloud or an LTE service from Hosted Network that has a Data Pack purchased with it, you will be able to assign the Excess Usage Price. This will then be calculated per GB over the allocated Data Pack.

In the example for LTE, the Excess Usage Price has been set to $12 which is the current fee per GB from Hosted Network.

If you set the Excess Usage Price below the fee set by Hosted Network, you will be losing money if your end customer goes over the assigned plan.

The calculation for excess data usage is done through the formula below:

(Used Data - Data Pack) * Excess Usage Price

e.g. (200GB - 100GB) * $12 = $1200

Standard Service

A standard service will have a list of all products and only the Group Products option available as seen in a NBN TC4 example below:

Xero Integration

If an account code needs to be different for a product, click on the drop down and select the appropriate account code for your product

The Account Codes that are pulled into the Rebilling system are your the Revenue accounts.

Autotask Services

For the Rebilling system to be able to add the products to Autotask every time you run an invoice, you need to configure the Contract, Product and Material Code for each individual product.

The contracts are pulled directly from assigned Autotask Customer that was configured to this End Customer.

If a contract doesn’t exist. You can click on the plus symbol to create a new contract directly from the Rebilling system

Once you have created a new contract from the Rebilling System it will be automatically assigned next to the Product.

Once you have finished configuring your service and its products you can click “Submit” to save your configuration.

ConnectWise Services

For the Rebilling System to be able to add the products to ConnectWise every time you run an invoice, you need to configure the Agreement and the Product that is going to be used.

The agreements are pulled directly from assigned ConnectWise Customer that was configured to this End Customer.

If an Agreement doesn’t exist. You can click on the plus symbol to create a new agreement directly from the Rebilling System

Creating an Agreement from the Rebilling System will ask for Name, Date range, Billing Cycle, Type and the contact for the agreement.

Once you click Save, the agreement will be automatically selected against that service.

Creating a product from the Rebilling System will ask for Description, Identifier, Subcategory, Type and Customer Description for the product.

Once created it will automatically be selected against the product.

Once you have finished configuring your service and it’s products you can click “Submit” to save your configuration.

For the Rebilling system to be able to add the products to Xero every time you run an invoice, you can choose the account code for where the revenue will be assigned in Xero. When you first configured Xero you chose your default account code. That account code is used when you configure your services.

Creating a contract from the Rebilling System will only ask for Name, Start and End date as these are the only required fields to create a contract.

List of services
Select a service
Organisation error
Select Organisation to continue
Standard Service
Xero Account Codes
Xero: Account Codes
Autotask Options for configuring services
Create a contract
Selected Contract
Select an Agreement
Add Agreement
Create Agreement
List of Products
Create Product