Can I port my existing phone numbers over?
In short, yes you can!
You can bring over any phone number (excluding mobiles) that is with a competitor so long as the number is active. This includes 1300, 1800, and 13 numbers.
What do you require in order to do a number port?
In order to accept a number port we require the phone bill to prove you own the numbers you want to port.
Are there any charges to port numbers over to Hosted Network?
Yes there are, and these vary depending on the type of numbers you are porting and how many you are porting. Please speak to your Account Manager or check your price book for exact pricing.
What are the different types of number porting?
We catagorise number porting into three categories; CAT A, CAT C and Special.
CAT A is the most basic of porting, and is for phone numbers associated to a basic service like a PSTN line like that installed in a residential property.
CAT C is for complex services. We consider it a complex service when:
You are porting number ranges (eg 10 or 100 number ranges)
You are porting numbers associated with a traditional PABX that is backed by technologies such as ISDN
There are advanced services associated with the numbers such as call routing / diversion that is setup at the exchange level and NOT the PABX level.
Special applies to numbers like 13, 1300 and 1800 numbers.
Important Considerations
It is up to the losing carrier to determine if the porting request is a CAT A or a CAT C. As such charges can only be confirmed after the process has been completed.
If porting a group of numbers (e.g. all numbers together on an ISDN service or in a hunt group) then those numbers must all be ported together in a CAT C port and will be rejected if they are not.
Porting rejections charges apply so its important to ensure you are porting all the associated numbers at once or that you've ensured the losing carrier has removed any complex services so that the numbers are considered a CAT A.
How long does number porting take?
Number porting can vary greatly as it is up to the losing carrier to accept the numbers port. This is why when we accept a number port we request a phone bill to identify any potential issues before hand. Processing time will depend on the losing carrier and if you've provided all the correct information.
For basic services (CAT A and Special Numbers) this can take 7-14 days to process, while CAT C can take up to 120 days which is the worst case. However typical processing for CAT C is around 30 days.
Are there charges if the losing carrier rejects the number port?
Yes there are, and we pass these directly onto our partners. It is important that you ensure all the correct information is provided in order to avoid rejection fees. Speak to your account manager or our support team if you have more questions regarding port rejections.
The losing carrier may charge a porting out request. Prior to starting a porting order with us, please contact the losing carrier and ask them about any port out fee they may charge you. Hosted Network do not take any responsibility for third party porting out charges.
I have a large number range (eg 100 DIDs) but I don't need all of them. Can I only port the numbers I want?
If the numbers are part of a block then you have a few options.
Request your current provider dissociates the numbers you want to port from the number block.
Port the entire number block and we will cancel them off once they are ported over to us. While this might cost slightly more, it is the recommended option as you won't be waiting for another party to process the dissociation.
How do I port numbers over to Hosted Network?
Login to the Partner Portal and navigate to Orders > Request Number Port. Complete the form and ensure you have the phone bill that clearly shows the numbers proving you / your customer owns them.
We have a step by step guide located here.
If you have more than one phone bill, then you should lodge a porting request for each of the bills and their associated phone numbers.
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