> For the complete documentation index, see [llms.txt](https://kb.hostednetwork.com.au/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan/advanced-troubleshooting/telstra-ethernet-access-and-aapt-fibre.md). # Telstra Ethernet Access and AAPT Fibre Check and note down the status lights of the NTU Note: Include if blinking or solid and grab a photo as well where all LED Lights are clearly visible {% tabs %} {% tab title="Service Outage/Offline" %} **Pre-checks/Troubleshooting** * Ensure CPE is connected correctly to the NTU * Has another Ethernet Cable and CPE tested? (Test the ethernet cable) * Test connection by using a known working CPE or plug a laptop to the BNTD with the same configuration of the CPE for additional test (To isolate a potential CPE issue) {% endtab %} {% tab title="Service Degradation/Speed Issue" %} **Pre-checks/Troubleshooting** * Has another Ethernet Cable tried? (Test the ethernet cable) * Ensure CPE is connected without any issues to the NTU * Plug a laptop/computer directly into the NTU Port via ethernet cable and run Hosted Network’s WAN Diagnostic Tool. You may need to request assistance from Hosted Network Engineers if the service is using Static IP Authentication as windows laptop doesn’t support /31 IP Address. * If slow speeds are not experienced directly out of the BNTD port, it is potentially a CPE issue. If slow speeds continue to be experienced, continue to the next step. * If complete isolation is not possible, please expect lower speed results and this will be most likely inaccurate. This should be noted upon raising a fault. {% endtab %} {% endtabs %} #### Raising a fault to Hosted Network Support Team * Provide Troubleshooting performed * Provide NTU Light status details, including the photo * Provide Site Contact Details and availability for tech visit. If not available for 24/7, please advise if site contact is able to extend outside business hours or provide the business hours * Log a fault on the affected service via the Partner Portal or send an email to . Once completed, it will log a ticket with our Engineers, and will review the information and confirm the next steps. You may always reach out to our support team to request assistance on troubleshooting the issues. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan/advanced-troubleshooting/telstra-ethernet-access-and-aapt-fibre.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.