Telstra Ethernet Access and AAPT Fibre

Check and note down the status lights of the NTU

Note: Include if blinking or solid and grab a photo as well where all LED Lights are clearly visible


  • Ensure CPE is connected correctly to the NTU

  • Has another Ethernet Cable and CPE tested? (Test the ethernet cable)

  • Test connection by using a known working CPE or plug a laptop to the BNTD with the same configuration of the CPE for additional test (To isolate a potential CPE issue)

Raising a fault to Hosted Network Support Team

  • Provide Troubleshooting performed

  • Provide NTU Light status details, including the photo

  • Provide Site Contact Details and availability for tech visit. If not available for 24/7, please advise if site contact is able to extend outside business hours or provide the business hours

  • Log a fault on the affected service via the Partner Portal or send an email to Once completed, it will log a ticket with our Engineers, and will review the information and confirm the next steps.

You may always reach out to our support team to request assistance on troubleshooting the issues.

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