# Requesting co-managed router access

## Overview

Routers provided as part of a SecureNetwork service are eligible for co-management, whereby full admin access is provided to allow a partner the ability to adjust configuration without assistance from Hosted Network support.

Co-managed access is by configured request on a per-service basis and not automatically configured for all managed routers.

{% hint style="warning" %}
Issues that arise as a result of partner-made changes may result in increased security risk, voidance of SLA and additional charges for recovery of configuration.

Please see disclaimer section below for more information.
{% endhint %}

### 1. Create a support ticket

Log a ticket via <support@hostednetwork.com.au> with the subject **"Co-managed router access request"** including the following details:

* Service ID
* Public IP from which management access is required\
  (specific IP/s **must** be provided or external access cannot be provided)
* Confirmation the disclaimer section of this KB has been understood and accepted

A single admin account called partner-admin will be provided by our support team via a secure password link.

### 2. Verify access

Once details are received, confirm you're able to access the appliance using the provided credentials from the IP/s specified.&#x20;

***

{% hint style="info" %}

### Disclaimer

Co-management of SecureNetwork routers is offered to allow a partner greater flexibility in performing urgent changes to routers without engaging Hosted Network support.

All changes performed by a partner and their associated risk are the responsibility of the partner.

* Co-managed services include syslog event logging for monitoring of changes performed
* External management access **must** be restricted to specific source IPs. Partners are not to allow access from 'any' source IP
* Downtime experienced as a result of partner-made changes on a co-managed service are not eligible for claims against SLA
* Hosted Network take no responsibility for security breaches that occur as a result of partner-made changes
* Charges will be incurred for restoration of router configuration by Hosted Network support
  {% endhint %}


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