How to cancel services in the Partner Portal

This guide shows how you can cancel an existing service that is currently active in the Hosted Network Partner Portal.

In the partner portal you can order and cancel various different services ranging from ordering new Internet connections all the way up to ordering new "Virtual Datacenters" for our vCloud Platform.

In order to request the cancellation of a service via the Partner Portal you can follow the steps below:

Step 1. Navigate to, click on "Partner Login" and login with your credentials.

Step 2. Once logged in click on "Services & Orders" on the left and then "Services".

Step 3. From the list of your services select which one you wish to cancel.

Step 4. As we have wide range of services, the service page may vary depending on which service you are viewing at the time. The "Service Cancellation" button will always be located within the Service Details panel.

Step 5. Some services may have multiple products, when cancelling a multi-product service check all the products that you wish to cancel. All products that are available to be cancelled will be checked by default.

Provide a brief explanation for the reason you are cancelling the service, this doesn't impact whether the service is cancelled or not as it is just for internal purposes.

Step 6. Once you have entered your "Reason for Cancellation" you will then be taken to the confirmation screen, here you can enter the Order, Billing and Additional contacts.

When ready, click on "Proceed product Cancellation" to submit the cancellation request.

A new cancellation order will be created where all communications and details are stored for easy tracking and communication between all parties.

Once the team has processed your cancellation request, we will let you know that the service has been successfully cancelled, in the event of anything stopping us from cancelling the service, support will contact you.

When the service has been cancelled it will appear as "Cancelled" in the Partner Portal.

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