How perform a Service Qualification

Step 1: Select the method of qualification you would like

There are two options you can use to perform a service qualification. Address or NBN Location ID
Search by Address or NBN Location ID

Qualification Methods


When searching by Address, as you start to enter the address, you will be provided with an auto prompt to make finding the address.
Once you have found the address you need click on the address and it will take you to a form with the prefilled information from the selected address.

NBN Location ID

This is the Identification provided by NBNCo. If you don’t have this ID, searching by address will provide the NBN Location ID as one of the results. An example of an NBN Location ID is: LOC000042331034

Step 2 - Select a location

If the location you entered comes back with multiple addresses (for example an apartment building) then you will need to select which is the appropriate location.

Step 3 - Service Qualification Results

This section will show the available results for the selected location.

Site Details

The site details shows the details of the location you searched for.
  • Site Address - The address for the location
  • Phone Number - The number associated with the connection
  • Exchange Code - The code of the exchange for this location
  • Exchange Distance - The distance the exchange is for this location
  • DSL Codes on Line
  • NBN Location ID - The assigned identification number by NBNCo
  • NBN Service Area ID

Available Services

These are the available services that were found for the location searched.
  • Carrier - This is the carrier that we will leverage, the connection will be terminated into the nearest Hosted Network Point of Interconnect (PoI)
  • Zone - This is the geographic zone for that technology type. Services that are in a higher zone will typically come at a higher cost due to more limited infrastructure from that carrier.
  • Type - This is the technology type that is available at that address.
  • Traffic Class - The class for the available service.
  • Speed - This is the maximum speed available for that technology type.
  • Status - The status indicates if the service qualification passed or failed for that technology type.
There are 6 services available for this location. Clicking on the symbol highlighted by the red square will show you the information returned for that individual service.
Available Services
Connection Details
Once you have found the desired connection you would like to order click on “Configure” to configure the connection.

Step 4 - Configuration

This section allows you to configure the connection selected in the previous step.

Service Details

The Service Details are directly related to the connection. All connection types selected will ask you for your desired contract term.
Contract Length
Some connection types allow you to choose the line you want the connection installed on. Clicking on the symbol highlighted by the red square will show you the a break down of the line.
Pair Selection
The details will provide details on the Traffic Class and the Estimated Upstream and Downstream
Line Breakdown
Some of the connections that have an FFN associated with the current connection, you can use the FNN to UNI-DSL ID tool to check which line the FNN is attached to.
Depending on the connection type selected (e.g. Fibre or EFM) you will be asked to choose select the connection speed. This is done by moving the slider to select the speed you want for the connection.
Bandwidth Selector
Once you have finished configuring your connection the cost break down will be shown. When you're ready to proceed to the next step, click "Continue with Order".
Cost Breakdown
You will be taken to a new order where you can configure additional services to go along with the new service.