How perform a Service Qualification

Step 1: Select the method of qualification you would like

There are three options you can use to qualify against. Address, Phone number (FNN) or NBN Location ID.

Qualification Methods


Enter an address, this will auto prompt you to make finding the address easier. When you select the correct address you will then be able to further refine.

Phone Number (FNN)

Enter a Full National Number

NBN Location ID

This is the Identification provided by NBNCo. If you don’t have this ID, searching by address will provide the NBN Location ID as one of the results. An example of an NBN Location ID is: LOC000042331034

Step 2 - Select a location

If the location you entered comes back with multiple addresses (for example an apartment building) then you will need to select which is the appropriate location.

Additionally you can choose to perform the Service Qualification on all connection types (1) or just NBN (2)

Select “View Results” to see the results of the Service Qualification for that address.

Step 3 - Service Qualification Results

This section will show the available results for the selected location.

Site Details

The site details shows the details of the location you searched for.

  • Site Address - The address for the location

  • Exchange Code - The code of the exchange for this location

  • Exchange Distance - The distance the exchange is for this location

  • DSL Codes on Line

  • NBN Location ID - The assigned identification number by NBNCo

  • NBN Service Area ID


  • NBN Serviceability Class

Available Services

These are the available services that were found for the location searched.

  • Carrier - This is the carrier that we will leverage, the connection will be terminated into the nearest Hosted Network Point of Interconnect (PoI)

  • Zone - This is the geographic zone for that technology type. Services that are in a higher zone will typically come at a higher cost due to more limited infrastructure from that carrier.

  • Type - This is the technology type that is available at that address.

  • Speed - This is the maximum speed available for that technology type.

  • Build Costs - Some connections will have initial build costs to connect the building / premise to the carrier's network. For example if the carrier needs to dig the street up in order run fibre there may be build costs.

  • Status - The status indicates if the service qualification passed or failed for that technology type.

There are 8 services available for this location. Clicking on the symbol highlighted by the red square will show you the information returned for that individual service.

The first connection shows that this connection was successful in all required fields for ETHERNET via COPPER (MBE) connection. Although there could be potential build costs.

Once you have found the desired connection you would like to order click on “Configure” to configure the connection.

Step 4 - Configuration

This section allows you to configure the connection selected in the previous step.

Service Details

The Service Details are directly related to the connection.

Depending on the connection type selected (e.g. Fibre or EFM) you will be asked to select a connection speed. This is done by moving the slider to select the speed you want for the connection.

If you have selected an NBN or DSL2 connection you won’t be presented with the slider as the speed is determined by the connection type.

Configuration Options

Configuration Options relate to the addons you can add to your service, enter the End Customer Company for this connection, the desired Contract Length and whether or not you would like a Private Network added to the connection.

The available options are:

  • Private Network (All Connections)

  • Backup Battery (NBN FTTP)

    • Provides a battery for your NTU where the NBN is connection to the location

  • Existing PSTN Line (DSL, NBN NCAS)

    • Whether or not an existing PSTN if one is available you will need to provide an FNN for the same location

  • Voiceband Continuity (NBN NCAS) This allows you to use your existing phone line after the NBN has been connected. You have from 18 months to switch to VoIP before the phone line is terminated.

Your Costs

This section will display your Setup Fees and the Recurring Costs per month for the connection. This will change depending on the Configuration Options selected and the Contract Length as shown above.

Some services (e.g. Fibre or Ethernet) the cost will be shown as “POA” . This means that the Hosted Network Sales Team will need to perform further investigation before a quote can be provided.

Order Contact Details

Here you will need to provide the following details:

Order Contact Details - These are the contact details for the person on your side who we will be liaising with during the provisioning process. They will be the primary point of contact from your side.

Partner Reference Number - If you have an internal PO or tracking number you can enter it here. All of our provisioning communication will reference this so you can track the order within your own system.

Once you have entered the details you can “Request Pricing” which your Account Manager will be notified of and quote the connection within the next 48 business hours. Alternatively you can save the Service Qualification as a draft for future reference.