How perform a WAN Service Qualification

This guide shows how you can perform a WAN Service Qualification in the Hosted Network Partner Portal.

Step 1: Searching

Our service qualification form allows you to search by entering either the physical address or the nbn™ Location ID.

Search by Address or nbn™ Location ID

Searching by Address

When searching by Address, as you start to enter the address, you will be provided with an auto prompt to make finding the address.

Once you have found the address you need to click on it. The system will then start qualifying the location.

Qualifying the location.

When and address is not found?

If by any chance the address you enter does not appear in the list, you can manually enter the details by clicking on "Can't find your address? Click here to enter manually".

Manually enter the address

Multiple Locations

If the location you have entered comes back with multiple addresses, (for example an apartment building) then you will need to select which is the correct location.

Searching by nbn Location ID

This is the Identification provided by NBNCo. If you don’t have this ID, searching by address will provide the nbn™ Location ID as one of the results. Once you have entered the nbn™ Location ID, hitting enter or clicking out of the field, the system will start to qualify.

An example of an nbn™ Location ID is: LOC000042331034

Step 2 - Connectivity Service

Once the qualification process has been completed the page will display all the available services for the location. Choose the Connectivity Service you want to order. These are broken down into three categories, Best Effort, Standard Symmetrical and Priority Symmetrical.

Best Effort

These are services that provide asymmetrical bandwidth speeds and are designed for non-critical applications such as web browsing, email and streaming.

Best Effort Connectivity Services

The following nbn™ Access Technology fall within Best Effort

1. Fibre to the Premise (FTTP)

2. Fibre to the Basement (FTTB)

3. Fibre to the Curb (FTTC)

4. Fibre to the Node (FTTN)

5. Hybrid Fibre Coaxial (HFC)

Standard Symmetrical

These are services that provide symmetrical bandwidth speeds and are designed for non-critical applications such as web browsing, email and streaming as well as activities that require higher upload speeds.

Standard Symmetrical

The following technologies fall within Standard Symmetrical

1. nbn™ Enterprise Ethernet - Low CoS

2. Telstra EA - Low CoS

3. AAPT - Fibre

Priority Symmetrical

These are services that provide symmetrical bandwidth speeds and a committed 1:1 informed rate, ideal for time-sensitive and mission critical applications such as voice, remote workloads, large queries, etc

Priority Symmetrical

The following technologies fall within Priority Symmetrical

1. nbn™ Enterprise Ethernet - High CoS

2. Telstra EA - High CoS

Step 4 - Selecting a Connectivity Service

After choosing the Connectivity Service your Order Summary will now appear on the screen showing an overview of the service.

Order Summary

Depending on the connection type selected you will be asked to choose the connection speed. This is done by moving the slider to select the speed you want for the connection.

Connectivity Service Bandwidth Selector

Step 5 - Configuring Addons

After selecting the Connectivity Service you can then configure the addons. These are broken down into the following categories.

1. Management

2. Private Network

3. Routers

4. Failover Service

5. Enhanced SLA

6. Static IP Address

7. SD-WAN

As you start selecting addons your Order Summary will start populating with the selected addons.

Order Summary with Addons

Once you have completed selecting your Connectivity Service and all your desired Addons click "Next"

Step 6 - Service Configuration

Some connection types allow you to choose the line you want the connection installed on. Clicking on the symbol highlighted by the red square will show you a break down of the line.

Pair Selection

The details will provide details on the Traffic Class and the Estimated Upstream and Downstream.

Line Breakdown

Step 7 - Order Details

You will then be prompted to provide contact and site information for the order. The sections are broken down into the following categories

1. Primary Site Contact Details

2. Partner Reference

3. Primary Site Contact Details

4. Internal Contact Details

5. Site Details

Step 8 - Summary

The final step provides a summary of the service. You will see the Order Summary and the Breakdown of charges for the service.

Order Summary

You are also provided the opportunity to add any notes to your order that might be relevant for the Service Delivery team.

Once you're ready to proceed, click on "Proceed to Order" to submit your order.

Proceed to Order