How perform a WAN Service Qualification
This guide shows how you can perform a WAN Service Qualification in the Hosted Network Partner Portal.
Step 1: Searching
Our service qualification form allows you to search by entering either the physical address or the nbnâ„¢ Location ID.
Searching by Address
When searching by Address, as you start to enter the address, you will be provided with an auto prompt to make finding the address.
Once you have found the address you need to click on it. The system will then start qualifying the location.
When and address is not found?
If by any chance the address you enter does not appear in the list, you can manually enter the details by clicking on "Can't find your address? Click here to enter manually".
Multiple Locations
If the location you have entered comes back with multiple addresses, (for example an apartment building) then you will need to select which is the correct location.
Searching by nbn Location ID
This is the Identification provided by NBNCo. If you don’t have this ID, searching by address will provide the nbn™ Location ID as one of the results. Once you have entered the nbn™ Location ID, hitting enter or clicking out of the field, the system will start to qualify.
An example of an nbnâ„¢ Location ID is: LOC000042331034
Step 2 - Connectivity Service
Once the qualification process has been completed the page will display all the available services for the location. Choose the Connectivity Service you want to order. These are broken down into three categories, Best Effort, Standard Symmetrical and Priority Symmetrical.
Best Effort
These are services that provide asymmetrical bandwidth speeds and are designed for non-critical applications such as web browsing, email and streaming.
The following nbnâ„¢ Access Technology fall within Best Effort
Fibre to the Premise (FTTP)
Fibre to the Basement (FTTB)
Fibre to the Curb (FTTC)
Fibre to the Node (FTTN)
Hybrid Fibre Coaxial (HFC)
Standard Symmetrical
These are services that provide symmetrical bandwidth speeds and are designed for non-critical applications such as web browsing, email and streaming as well as activities that require higher upload speeds.
The following technologies fall within Standard Symmetrical
nbnâ„¢ Enterprise Ethernet - Low CoS
Telstra EA - Low CoS
AAPT - Fibre
Priority Symmetrical
These are services that provide symmetrical bandwidth speeds and a committed 1:1 informed rate, ideal for time-sensitive and mission critical applications such as voice, remote workloads, large queries, etc
The following technologies fall within Priority Symmetrical
nbnâ„¢ Enterprise Ethernet - High CoS
Telstra EA - High CoS
Step 4 - Selecting a Connectivity Service
After choosing the Connectivity Service your Order Summary will now appear on the screen showing an overview of the service.
Depending on the connection type selected you will be asked to choose the connection speed. This is done by moving the slider to select the speed you want for the connection.
Step 5 - Configuring Addons
After selecting the Connectivity Service you can then configure the addons. These are broken down into the following categories.
Management
Private Network
Routers
Failover Service
Enhanced SLA
Static IP Address
SD-WAN
As you start selecting addons your Order Summary will start populating with the selected addons.
Once you have completed selecting your Connectivity Service and all your desired Addons click "Next"
Step 6 - Service Configuration
Some connection types allow you to choose the line you want the connection installed on. Clicking on the symbol highlighted by the red square will show you a break down of the line.
The details will provide details on the Traffic Class and the Estimated Upstream and Downstream.
Step 7 - Order Details
You will then be prompted to provide contact and site information for the order. The sections are broken down into the following categories
Primary Site Contact Details
Partner Reference
Primary Site Contact Details
Internal Contact Details
Site Details
Step 8 - Summary
The final step provides a summary of the service. You will see the Order Summary and the Breakdown of charges for the service.
You are also provided the opportunity to add any notes to your order that might be relevant for the Service Delivery team.
Once you're ready to proceed, click on "Proceed to Order" to submit your order.
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