Welcome to your new nbn TC4 connection! This guide is designed to provide you with all the information you need to set up and start using your service. Whether you're connecting for the first time or configuring equipment, this guide ensures a smooth start.
Understanding Your Technology Type
Your nbn TC4 service is delivered through one of the following technology types, each with its own unique setup process. To identify your technology type, refer to the Service Completion Advice or contact our support team if you're unsure.
Fibre-to-the-Premises (FTTP): A direct fibre connection to your premises, offering high reliability and performance.
Fibre-to-the-Node (FTTN): A connection that uses fibre to a nearby node and copper for the last stretch to your premises.
Fibre-to-the-Curb (FTTC): Fibre runs close to your premises, with copper for the final connection.
Fibre-to-the-Building (FTTB): A connection that uses fibre to the building's communications room and existing copper wiring within the building to reach individual units.
Fixed Wireless: A connection using a fixed antenna to deliver internet to rural and regional areas.
Select a technology type to view information such as how the service is delivered and what to expect on-site.
Fibre to the Premises (FTTP)
How Your Service Is Delivered
What To Look For On-Site
Fibre to the Premises (FTTP) is delivered via an optical fibre cable directly to an nbn Fibre Network Termination Device (NTD) installed within your premises. To set up your connection, locate the NTD and identify the UNI-D port specified in your service completion advice for your internet connection. Ensure the NTD is securely mounted, powered on, and the designated UNI-D port is accessible.
If you're unable to find your NTD please contact our support team to arrange a replacement.
Fibre to the Node (FTTN)
How Your Service Is Delivered
What To Look For On-Site
Fibre to the Node (FTTN) is delivered via existing copper telephone lines to your premises. To set up your connection, locate the telephone wall socket where your VDSL2-compatible modem/router will be connected. Ensure the socket is in good condition and securely mounted. If your premises have multiple phone sockets, connect your modem/router to the primary one for optimal performance.
Option 1 - Standard Phone Socket
Option 2 - Older Phone Socket (May Require An Adapter)
Fibre to the Curb (FTTC)
How Your Service Is Delivered
What To Look For On-Site
Fibre to the Curb (FTTC) is delivered via existing copper telephone lines to an nbn Connection Device (NCD) within your premises. To set up your connection, locate the telephone wall socket where the NCD will be connected. The NCD acts as the interface between the nbn network and your modem/router. Ensure the wall socket is in good condition and securely mounted, as this will be the primary point of connection.
If you're unable to find your NTC please contact our support team to arrange a replacement.
Network Connection Device
Fibre to the Building (FTTB)
How Your Service Is Delivered
What To Look For On-Site
Fibre to the Building (FTTB) is delivered via fibre to your building’s communications room and then through existing copper cabling to your premises. To set up your connection, locate the telephone wall socket or patch panel where your VDSL2-compatible modem/router will be connected. In some cases, this connection may be terminated into a rack patch panel, requiring you to patch the line to your suite, office, or level. Ensure the socket or patch point is in good condition and properly identified.
We always recommend engaging in an ACMA certified electrician if tagging of the service is required / the socket location is unknown.
Standard Wall Socket
HFC (Hybrid Fibre Coaxial)
How Your Service Is Delivered
What To Look For On-Site
HFC (Hybrid Fibre Coaxial) is delivered via a coaxial cable to your premises. To set up your connection, you'll need to locate the coaxial wall outlet where the nbn HFC Network Termination Device (NTD) will be connected. This outlet is the primary point of connection for your service and must be accessible and in good condition. Once the NTD is connected, it serves as the interface between the nbn network and your modem/router.
If you're unable to find your NTD please contact our support team to arrange a replacement.
HFC Wall Port
HFC NTD
Fixed Wireless (FW)
How Your Service Is Delivered
What To Look For On-Site
Fixed Wireless (FW) for nbn is delivered via a rooftop antenna that connects to an nbn Network Termination Device (NTD) inside the premises. To set up your connection, locate the relevant Ethernet port on the NTD, which serves as the primary interface between the nbn network and your modem/router. Ensure the NTD is securely mounted, powered on, and easily accessible.
FW NTD
Setting Up Your nbn TC4 Service
Check Your Equipment
Before attending site, it's important to ensure you have the necessary hardware for your connection and have checked that the relevant nbn equipment is on-site depending on the technology type as mentioned above.
We would also recommend ensuring you bring a laptop that has the capability to plug directly in via an ethernet cable for testing if required.
Connect Your Equipment & Configure
Connect your equipment according to the instructions provided for your specific nbn technology type. Once the physical connections are made
Power on the devices and ensure all cables are securely attached
Allow a few minutes for the devices to initialize, during which indicator lights will begin to stabilize
Configure your modem/router using the credentials provided in your service completion advice
Test Your Connection
Ensure all indicator lights (e.g., Power, DSL, Internet) on the modem/router and nbn hardware show normal operation (green/blue lights).
Perform a connection test:
Use a wired connection (Ethernet) to confirm internet access
Conduct a speed test to verify service performance meets your plan
Remember to select "Your State - Hosted Network" as the server when completing a speed test to get an accurate result. Selecting a different server may result in incorrect speeds shown.
Troubleshooting Your nbn TC4 Service
If you encounter issues with your nbn TC4 connection, the problem typically falls into one of four categories: slow speeds, no connection, frequent dropouts, or browsing/routing issues. Follow these steps to identify and resolve the problem.
If your connection isn’t working at all:
Check the indicator lights on your modem/router and nbn hardware. Ensure the lights indicate a stable connection
Confirm all cables are securely plugged in and the power is on
Log in to your modem/router’s admin interface to verify that your service credentials (e.g., IPoE/PPPoE) are correctly configured
Use the self-service portal to check for outages in your area and to perform self-service diagnostics such as resetting the connection or performing line/hardware tests
Slow speeds can often result from high network usage or external factors. Use a wired connection to run a speed test, ensuring no other devices are consuming bandwidth during the test. Compare the results to your plan's advertised speeds. If speeds are significantly lower:
Restart your modem/router and any nbn hardware
Disconnect unnecessary devices from the network
Frequent disconnections can indicate a line fault or interference:
Ensure your modem/router is positioned away from electronics or other devices that may cause interference.
Restart your equipment and check that all cables are undamaged and properly secured.
For FTTN/B connections, ensure SRA (Seamless Rate Adaption) is enabled, and if possible, in dynamic mode for both upstream and downstream
Ensure that any available applicable firmware updates have been applied to your modem/router
Use the self-service tools to log and monitor the dropouts for patterns. Provide these details to support if the issue persists.
If specific websites or services are slow or inaccessible:
Clear your browser cache and test using a different browser or device.
Run a traceroute or ping test to identify routing problems
We provide a pre-built WAN Diagnostic tool that provides a detailed report of any potential issues on your connection. Guided steps are available here.
Switch your DNS settings to a public DNS server (e.g., Google DNS: 8.8.8.8)
If the issue can't be resolved using the above diagnostics steps or with the nbn self service diagnostic tools, our support team is here to help.
