# How to start a File Level Restore

Through the Veeam Self-Service Portal you can do a File Level restore to restore specific files from the backup files. This can be useful if you need to restore a specific version of a file or restoring specific directories.

{% hint style="info" %}
If you cannot restore directly to the VM or are encountering an issue with the restore use the option to download the files and manually copy them back to the VM
{% endhint %}

To do a file level restore follow the steps below:

**Step 1.** Access the Veeam Self-Service backup portal by following this guide, [LINK](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/backup-and-restorations/untitled)

**Step 2.** Once in the Veeam portal click on the 'Files' button at the top of the page

<figure><img src="https://3953723498-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LYYiX2aEcPAPdzrvDc4%2Fuploads%2FqDjl9idhwKtctlvbfDuZ%2FHh2e4bu8rJ.png?alt=media&#x26;token=667e62f3-d8d5-43f6-96a9-57579e98ebd4" alt=""><figcaption></figcaption></figure>

**Step 3.** On this page search for the VM you want to do a File Level restore at the top of the page or use the 'pick from list' option

<figure><img src="https://3953723498-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LYYiX2aEcPAPdzrvDc4%2Fuploads%2FJ0IWnImjOsWQgXxV24Tc%2FAYBjD2ouUZ.png?alt=media&#x26;token=aa3cf7d8-da89-4f64-a942-87cb7b603553" alt=""><figcaption></figcaption></figure>

**Step 4.** Click on the calendar icon and select a backup to restore from. If the date is greyed out then the there is no backup for that date. Then click 'Mount' to mount the restore to search the files

If there are multiple backups for that day then select the backup to restore from on the right side of the panel

<figure><img src="https://3953723498-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LYYiX2aEcPAPdzrvDc4%2Fuploads%2FmxkVuidyMK15gj4lR01h%2FnIllIPtt3q.png?alt=media&#x26;token=5ae314f0-f1cf-4256-92cb-008e5315e9ad" alt=""><figcaption></figcaption></figure>

**Step 5.**  Once the backup has been mounted you should be able to see the Guest OS files, navigate to the file you want to restore from the panel on the left. Once you've found the file you want to restore select the file and then click on 'Restore' at the top.

If you want to keep the original copy select 'Keep' to restore it to a new location.

<figure><img src="https://3953723498-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LYYiX2aEcPAPdzrvDc4%2Fuploads%2FCbV9NMw6K2bM4pdxu1P1%2FoZeGvsvUb1.png?alt=media&#x26;token=232fcfc8-d1f1-41c4-86f3-bd585e4fef0a" alt=""><figcaption></figcaption></figure>

**Step 6.** Provide the Guest OS credentials the restore will use to access the VM for the restore and then click 'OK' to start the restore

<figure><img src="https://3953723498-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LYYiX2aEcPAPdzrvDc4%2Fuploads%2FDjRsiGlNRi86RtyPfGvz%2FBcmgtPRzRM.png?alt=media&#x26;token=89980305-ac1c-4f9b-b031-cda2041d5f71" alt=""><figcaption></figcaption></figure>

If the restore fails to connect or won't accept the credentials then go down the route of downloading the files and manually copying them back by selecting 'Download' instead of 'Restore'.