WAN Monitoring

This guide goes through the process of enabling and disabling of monitoring for your WAN Service via the Hosted Network Partner Portal


Through the Hosted Network Partner Portal you can enable monitoring of your WAN Service. Monitoring with this function will allow you to view ICMP response times of your service and track the most recent outages.

The WAN health monitoring can be used for all connectivity services with a static public IP and is a great way to identify underlying problems caused by internet outage, helping partners to troubleshoot issues faster. If an end-customer has VoIP or website issues, the monitoring tool can help correlate and pinpoint the main cause, giving partners an idea on what needs to be fixed.

You can follow the steps below to login and access the monitoring function in the partner Portal.

Enabling Monitoring

Step 1. Login to partners.hostednetwork.com.au

Step 2. Navigate to your WAN Service and click on the Service ID (NOTE: You may need to filter for "Connectivity")

Step 3. Once the service page loads click on the "Enable Monitoring" button in the top right of the page

Step 4. You will be prompted to confirm that you want to enable monitoring

You will need to make sure ICMP is enabled on the router for monitoring to work. You can do this by following the manual provided by the router manufacturer

Step 5. Once you have confirmed a message will be displayed indicating if monitoring has been successfully enabled

Once monitoring has been enabled, it will take a few minutes for the graphs to appear. The page will look blank while data is being compiled for the graphs to render.

Disabling Monitoring

Step 1. On a service that has monitoring enabled, click on the "Disable Monitoring" button in the top right of the page

Once disabled the service will no longer be monitored


The graph displays the ICMP Rsponse Time (latency) in green and the ICMP Loss in red

The graph is broken up into six options

  • 1 hour

  • 6 hours

  • 12 hours

  • 24 hours

  • 3 days

  • 1 week

If the graph has recently been enabled, the 6 to 1 week options will show limited results until time has passed for those results to be displayed

Recent Issues

The table will display the 5 most recent issues detected on the service.

An active problem will show up in red with only the start date and duration since the problem was first detected

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