Best Practices to Protect You from Toll Fraud
This page provides information on how to prevent toll fraud
Toll fraud occurs when unauthorized parties exploit vulnerabilities in your system to make expensive, long-distance calls at your expense. Preventing toll fraud is critical to protecting your business from financial loss. Below are best practices and strategies to avoid toll fraud
Partner Responsibilities
Strong Password Management
Create Strong Passwords: Ensure that the web GUI access to your device is secured by using complex passwords that incorporate a combination of uppercase and lowercase letters, numbers, and symbols
Avoid Default Passwords: Change the default password immediately upon installation.
Unique Passwords: Use different passwords for your IP phone
Regular Software Updates
Keep Firmware Updated: Regularly check for and install firmware updates for your IP phone and PBX.
Update Operating System: Ensure your network equipment has the latest security patches.
Network Security
Firewall Protection: Implement a firewall to protect your network from unauthorized access.
Port Forwarding: Limit port forwarding to essential services.
Implementing restrictions to the service
As a safeguard against Toll Fraud, partners should request that international calling be disabled during the initial setup process
Restrict International Calling
If your service is a SIP trunk, ensure that your PBX enables international call blocking.
Hosted Network Responsibility
User Authentication
Ensure to use more complex password for the extension (VOIP bundle or SIP Trunk service) to prevent unauthorized registration
Implementing restrictions
Ensure that international calls are blocked as per the partner's instructions
Monitor Fraudulent Activity
Continuously monitor traffic patterns for fraud, and provide real-time alerts to the partner in case of suspicious activities.
Block unauthorized calls to high-risk destinations or numbers.
Following these guidelines can significantly reduce the risk of Toll Fraud.
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