How do I port numbers over to Hosted Network?
You can port your existing landline numbers from your current provider to Hosted Network's VoIP network. Our Service Delivery team handles all porting processes and will keep you updated via email with any relevant information related to changes in the port request status.
Login to the Partner Portal and navigate to Orders > Request Number Port
Complete the form with a phone bill that clearly shows the numbers proving you / your customer owns them. If you have more than one phone bill, then you should lodge a porting request for each of the bills and their associated phone numbers
Should you require a temporary direct in dial phone number to be assigned to a service during the porting time frame, please navigate to Orders > Create Order and request a new direct in dial. This will be provisioned and associated with the relevant service to allow calls during the porting lead time.
After submitting the port request, you will automatically receive an email advising receipt of the porting request
Once the Provisioning team have accepted your VoIP Port order, they will open an order to track its progress
Types of Number Ports
Simple Port (Category A Number Porting)
A simple port, technically known as a Category A number port, is defined as porting a single phone number with no additional or complex services attached to it.
Examples of what a simple port is
A single number attached to an existing PSTN line
A single number that is currently being used with another provider
Examples of what a simple port is not
A single number(s) that have attached complex services such as a line hunt or ADSL service
A single number that is part of a larger number block range
Multiple single numbers that are requested to transfer at the same time
Numbers associated with a Telstra Dot service
Where possible, we strongly recommend removing all complex services from the phone number(s) in question to ensure the porting process is as smooth as possible. Failure to remove such services may result in the port being rejected or converted in a complex port which may also include additional charges.
Simple ports are mostly an automated process and requires very little human interaction to complete.
Complex Port (Category C Number Porting)
A complex port, technically known as a Category C number port, is defined as porting multiple phone numbers or a single number with complex services attached to it.
Examples of what a complex port is
A single number associated with a complex service such as line hunt, ADSL or ISDN
Multiple single numbers that are requested to transfer at the same time
Numbers associated with a Telstra Dot service (even a single numbers)
Sequential number ranges such as hundred number blocks
Examples of what a complex port is not
A single number attached to an existing PSTN line
A single number that is currently being used with another provider
Complex ports are a completely manual service with heavy reliance on the losing provider.
Expectations & Time Frames
Requesting a number port is easy and only involves filling out a form, including your relevant company information and a copy of your latest telecommunications invoice showing the number(s) you’d like to port.
The process looks like this:
Simple port requests can be completed in as little as five (5) business days and in most cases generally take no longer than ten (10) business days. It’s important to note that this time frame can change if any issues are experienced with the request, such as complex services found to be attached to the phone number.
Complex port requests can take a significantly longer time to be completed with most cases generally taking no longer than sixty (60) business days. This much longer time frame is due to the additional complexities and communication required for this type of port. It’s important to note that much of this time frame is out of our control and is completely reliant on the losing provider.
Important Notes
It's important to note that all the details provided were correct and matches the account information of the losing carrier.
Be clear if we are porting a fax number or an ADSL number. If this is the case, please keep in mind, porting a number off a fixed line will cause that line and any services on it to be cancelled.
For the porting fees, please check the latest version of the price book in the Partner Portal.
We are not responsible for any Port Out Fee your carrier may charge when leaving them, as it is beyond our control. Prior to starting a porting order with us, please contact the losing carrier and ask them about any port out fee they may charge you.
During a regular porting process your number must be working with the losing provider, which means you need to also make sure your number is active and not scheduled for cancellation, until the port gets completed. Disconnected numbers are not portable.
Once the number has been ported, the Provisioning team will place them into the Partner's Wholesale VoIP account, ready for the Partner to assign.
Port Rejection
When porting, a number rejection is always a possibility. Rejections are different depending on the situation.
Number is still in contract with losing carrier.
Partial Port: Number is part of a block numbers/ a 100 number range, which has not been divided yet.
Number is inactive. To resolve this rejection, contact the losing carrier to reinstate the number.
It is important to note that all rejections always comes from the losing carrier. In case that your porting order gets rejected, you must contact the losing carrier to resolve the situation.
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