nbn TC4 AVC-ID
Informational Guide: Understanding the AVC-ID and Its Benefits
What is an AVC-ID?
The Access Virtual Circuit Identifier (AVC-ID) is a unique, 15-character code assigned to each nbn® service. It begins with “AVC” followed by 12 digits (e.g., AVC000123456789) and serves as a critical identifier for your specific broadband connection.
Every nbn® connection—whether at home or in a business—has its own AVC-ID. This ensures each service is uniquely recognized within the nbn® network.
Why is the AVC-ID Important?
From April 2025, the AVC-ID will play a crucial role when changing nbn® providers or managing multiple connections. Here’s why it matters:
Seamless Transitions The AVC-ID allows your new provider to quickly locate and manage your existing service, minimizing downtime and ensuring a smooth transition.
Accurate Service Setup It ensures your service details are transferred correctly, reducing errors during setup.
Efficient Troubleshooting The AVC-ID helps providers and nbn® identify and resolve issues faster, improving response times and customer experience.
Managing Multiple Connections Particularly in properties with multiple nbn® connections (e.g., apartment buildings or office complexes), the AVC-ID helps differentiate between services and avoid issues like churning the wrong service.
Where Can You Find Your AVC-ID?
Hosted Network Partner Portal The AVC-ID is already displayed in the Services section of the portal. Simply navigate to the relevant service, and you’ll find the AVC-ID listed under the ‘Primary Connection’ line item.
Invoices (Effective Wednesday, 1st January 2025) Starting January 2025, the AVC-ID will also be included on your monthly invoices alongside the service summary.
Benefits of the AVC-ID
For Smooth Provider Changes: When switching providers, sharing your AVC-ID ensures that your connection is accurately and quickly transferred to the new provider.
For Enhanced Troubleshooting: Service interruptions or technical issues can be resolved faster when the AVC-ID is used to pinpoint your connection.
For Easy Management of Multiple Connections: If you manage several connections in a single property, the AVC-ID helps distinguish between them, streamlining service management and avoiding errors.
Frequently Asked Questions (FAQs)
1. What happens if I lose my AVC-ID? If you cannot locate your AVC-ID, you can find it in the Partner Portal or contact your current provider for assistance.
2. Does every service have a unique AVC-ID? Yes, each nbn® connection has its own unique AVC-ID.
3. Will my AVC-ID change if I move or switch providers? If you move to a new address or set up a new service, your new connection will have a different AVC-ID.
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