# nbn TC4 Sevice Classes

An **nbn™ service class** is a classification system used by nbn to indicate the readiness of a premises to connect to the nbn network. Each service class represents a specific stage of infrastructure availability and installation for a given technology type. It helps quickly determine what work is required to activate a service at a particular location.

### **Key Points about nbn Service Classes**:

1. **Infrastructure Status**: The service class shows whether the required nbn infrastructure (e.g., fibre, fixed wireless equipment) is available at the service location.
2. **Installation Stage**: It indicates whether additional installation work is needed, such as connecting the service location to the **nbn™** network or installing specific hardware like a network termination device (NTD).
3. **Service Activation**: Some service classes signify that a service location is fully ready for an active connection, meaning you're able to place an order and use the service immediately.

Service classes vary depending on the **technology type** (FTTP, FTTN, HFC, etc.), ensuring tailored readiness information for each connection method.

### **nbn™** Service Classes

#### Fibre to the Premises (FTTP)

<table><thead><tr><th width="180">Service Class</th><th>Definition</th></tr></thead><tbody><tr><td>Service Class 0</td><td>The location will be serviceable by fibre (FTTP) in the future, but it’s not ready yet. nbn™ hasn’t finished connecting the local area.</td></tr><tr><td>Service Class 1</td><td>The location is serviceable by fibre, however no nbn™ equipment has been installed at the premises yet. You’re able to order a service and an installation appointment can be made.</td></tr><tr><td>Service Class 2</td><td>The location is ready to connect with fibre technology. The external devices have been installed at the premises, but no internal equipment is installed yet. You’re able to order a service and an installation appointment can be made.</td></tr><tr><td>Service Class 3</td><td>The location is fully installed and serviceable by fibre, with both the external and internal devices installed at the premises. You can order a service and it will be activated in 1-2 days.</td></tr></tbody></table>

#### Fixed Wireless (FW)

<table><thead><tr><th width="183">Service Class</th><th>Definition</th></tr></thead><tbody><tr><td>Service Class 4</td><td>The location is planned to be serviceable by Fixed Wireless, but the tower is not built or ready for use.</td></tr><tr><td>Service Class 5</td><td>The location is now serviceable by nbn™ Fixed Wireless, but there’s no equipment installed at the premises. You are able to order a service and an installation appointment can be made.</td></tr><tr><td>Service Class 6</td><td>The location is ready to connect with Fixed Wireless technology. The antenna and the NTD (nbn™ connection device) are installed. You can order a service and it will be activated in 1-2 days.</td></tr></tbody></table>

#### Satellite

*Please note that Hosted Network doesn’t provide Satellite based* **nbn™** *services and these definitions are provided as a reference only.*

<table><thead><tr><th width="183">Service Class</th><th>Definition</th></tr></thead><tbody><tr><td>Service Class 7</td><td>The location is planned to be serviceable by Sky Muster (Satellite), but the infrastructure is not built or ready for use. You’ll have to wait for nbn™ to announce the area is ready for service.</td></tr><tr><td>Service Class 8</td><td>The location is now serviceable by Satellite, but there’s no dish or nbn™  connection box installed at the property yet.</td></tr><tr><td>Service Class 9</td><td>The location is ready to connect with Satellite technology. The antenna and the nbn™ connection device are installed.</td></tr></tbody></table>

#### Fibre To The Node (FTTN)

<table><thead><tr><th width="183">Service Class</th><th>Definition</th></tr></thead><tbody><tr><td>Service Class 10</td><td>The location is planned to be serviceable by copper for FTTN/FTTB but is not ready yet. Customers can pre-sign with us, but nbn™ are still in planning stages.</td></tr><tr><td>Service Class 11</td><td>The location is ready to connect using copper technology, but additional works are needed. It’s best to make some arrangements prior to your installation for the lead-in cabling. You’re able to order a service and an installation appointment can be made.</td></tr><tr><td>Service Class 12</td><td>The location is ready to connect using copper technology, but additional works are needed. This class only requires jumper cabling to connect you to the network. You’re able to order a service and an installation appointment can be made if the line is not already active. The technician will not attend the home and will perform required work at the node.</td></tr><tr><td>Service Class 13</td><td>The location is ready to connect using copper technology, and all required cabling is installed and connected. You can order a service and it will be activated in 1-2 days.</td></tr></tbody></table>

#### Hybrid Fibre Coaxial (HFC)

<table><thead><tr><th width="183">Service Class</th><th>Definition</th></tr></thead><tbody><tr><td>Service Class 20</td><td>The location will be serviceable by Hybrid Fibre (HFC) in the future, but it’s not ready yet – nbn™ hasn’t finished connecting the local area.</td></tr><tr><td>Service Class 21</td><td>The location is ready to connect using hybrid fibre technology, but additional works are needed to install lead-in cabling. You’re able to order a service and an installation appointment can be made.</td></tr><tr><td>Service Class 22</td><td>The location is ready to connect using HFC technology, but additional works are needed to install a network device and wall point. You’re able to order a service and an installation appointment can be made.</td></tr><tr><td>Service Class 23</td><td>The location is ready to connect using HFC technology, but additional works may be needed to install a network device. You’re able to order a service and an installation appointment can be made if a self-installation kit cannot be used.</td></tr><tr><td>Service Class 24</td><td>The location is ready to connect using HFC technology, and all required cabling/equipment has been installed. You can order a service and it will be activated in 1-2 days.</td></tr></tbody></table>

#### Fibre To The Curb(FTTC)

<table><thead><tr><th width="183">Service Class</th><th>Definition</th></tr></thead><tbody><tr><td>Service Class 30</td><td>The location will be serviceable by copper and fibre (FTTC) in the future, but it’s not ready yet – nbn™ hasn’t finished connecting the local area.</td></tr><tr><td>Service Class 31</td><td>The location is ready to connect using copper and fibre technologies, but additional works are needed to install lead-in cabling. You’re able to order a service and an installation appointment can be made.</td></tr><tr><td>Service Class 32</td><td>The location is ready to connect using copper and fibre technologies, but additional works are needed to connect the premises to a distribution point. You’re able to order a service and an installation appointment can be made.</td></tr><tr><td>Service Class 33</td><td>The location is ready to connect using FTTC, but additional works may be needed to install a network device. You’re able to order a service and an installation appointment can be made if a self-installation kit cannot be used.</td></tr><tr><td>Service Class 34</td><td>The location is ready to connect using FTTC, and all required cabling/equipment has been installed. You can order a service and it will be activated in 1-2 days.</td></tr></tbody></table>