# Services - [Connectivity](https://kb.hostednetwork.com.au/support/services/connectivity.md) - [nbn TC4](https://kb.hostednetwork.com.au/support/services/connectivity/nbn-tc4.md) - [Getting Started](https://kb.hostednetwork.com.au/support/services/connectivity/nbn-tc4/getting-started.md) - [Troubleshooting](https://kb.hostednetwork.com.au/support/services/connectivity/nbn-tc4/troubleshooting.md) - [nbn Self-Diagnostic Tool](https://kb.hostednetwork.com.au/support/services/connectivity/nbn-tc4/troubleshooting/nbn-self-diagnostic-tool.md): The NBN Diagnostics tool gives you the freedom to run tests when you need them - [Responsibility Matrix](https://kb.hostednetwork.com.au/support/services/connectivity/nbn-tc4/troubleshooting/responsibility-matrix.md) - [On-site Investigation and Diagnostics](https://kb.hostednetwork.com.au/support/services/connectivity/nbn-tc4/troubleshooting/on-site-investigation-and-diagnostics.md) - [Technical References](https://kb.hostednetwork.com.au/support/services/connectivity/nbn-tc4/technical-references.md) - [nbn TC4 Sevice Classes](https://kb.hostednetwork.com.au/support/services/connectivity/nbn-tc4/technical-references/nbn-tc4-sevice-classes.md) - [nbn TC4 AVC-ID](https://kb.hostednetwork.com.au/support/services/connectivity/nbn-tc4/technical-references/nbn-tc4-avc-id.md) - [nbn - Accelerate Great (Speed Changes)](https://kb.hostednetwork.com.au/support/services/connectivity/nbn-tc4/technical-references/nbn-accelerate-great-speed-changes.md) - [nbn Enterprise Ethernet](https://kb.hostednetwork.com.au/support/services/connectivity/nbn-enterprise-ethernet.md) - [Getting Started](https://kb.hostednetwork.com.au/support/services/connectivity/nbn-enterprise-ethernet/getting-started.md) - [Troubleshooting](https://kb.hostednetwork.com.au/support/services/connectivity/nbn-enterprise-ethernet/troubleshooting.md) - [Responsibility Matrix](https://kb.hostednetwork.com.au/support/services/connectivity/nbn-enterprise-ethernet/troubleshooting/responsibility-matrix.md) - [On-site Investigation and Diagnostics](https://kb.hostednetwork.com.au/support/services/connectivity/nbn-enterprise-ethernet/troubleshooting/on-site-investigation-and-diagnostics.md) - [Technical References](https://kb.hostednetwork.com.au/support/services/connectivity/nbn-enterprise-ethernet/technical-references.md) - [FlexiFibre](https://kb.hostednetwork.com.au/support/services/connectivity/flexifibre.md) - [Getting Started](https://kb.hostednetwork.com.au/support/services/connectivity/flexifibre/getting-started.md) - [Troubleshooting](https://kb.hostednetwork.com.au/support/services/connectivity/flexifibre/troubleshooting.md) - [Responsibility Matrix](https://kb.hostednetwork.com.au/support/services/connectivity/flexifibre/troubleshooting/responsibility-matrix.md) - [On-site Investigation and Diagnostics](https://kb.hostednetwork.com.au/support/services/connectivity/flexifibre/troubleshooting/on-site-investigation-and-diagnostics.md) - [Telstra EA - Ethernet Access](https://kb.hostednetwork.com.au/support/services/connectivity/telstra-ea-ethernet-access.md) - [Getting Started](https://kb.hostednetwork.com.au/support/services/connectivity/telstra-ea-ethernet-access/getting-started.md) - [AAPT Fibre](https://kb.hostednetwork.com.au/support/services/connectivity/aapt-fibre.md) - [Getting Started](https://kb.hostednetwork.com.au/support/services/connectivity/aapt-fibre/getting-started.md) - [Vocus Internet Express](https://kb.hostednetwork.com.au/support/services/connectivity/vocus-internet-express.md) - [Getting Started](https://kb.hostednetwork.com.au/support/services/connectivity/vocus-internet-express/getting-started.md) - [Troubleshooting](https://kb.hostednetwork.com.au/support/services/connectivity/vocus-internet-express/troubleshooting.md) - [Responsibility Matrix](https://kb.hostednetwork.com.au/support/services/connectivity/vocus-internet-express/troubleshooting/responsibility-matrix.md) - [On-site Investigation and Diagnostics](https://kb.hostednetwork.com.au/support/services/connectivity/vocus-internet-express/troubleshooting/on-site-investigation-and-diagnostics.md) - [SD-WAN](https://kb.hostednetwork.com.au/support/services/connectivity/sd-wan.md) - [Getting Started](https://kb.hostednetwork.com.au/support/services/connectivity/sd-wan/getting-started.md) - [How to login to Antares V2 Portal](https://kb.hostednetwork.com.au/support/services/connectivity/sd-wan/getting-started/how-to-login-to-antares-v2-portal.md) - [Getting Familiar with Antares Portal](https://kb.hostednetwork.com.au/support/services/connectivity/sd-wan/getting-started/getting-familiar-with-antares-portal.md) - [SDWAN Bonder Provisioning](https://kb.hostednetwork.com.au/support/services/connectivity/sd-wan/getting-started/getting-familiar-with-antares-portal/sdwan-bonder-provisioning.md) - [LTE Services](https://kb.hostednetwork.com.au/support/services/connectivity/lte-services.md) - [Telstra Mobile - Data](https://kb.hostednetwork.com.au/support/services/connectivity/lte-services/telstra-mobile-data.md) - [White-Label eSIM QR](https://kb.hostednetwork.com.au/support/services/connectivity/lte-services/telstra-mobile-data/white-label-esim-qr.md) - [Internet Services](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services.md) - [IP Geolocation](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/ip-geolocation.md): This article describes the concept of IP geolocation and some of its challenges with regard to connectivity services. - [Troubleshooting](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan.md): This support article contains information on what Partners can do in order to try and resolve Internet Connection issues prior to contacting Hosted Network support. - [Advanced Troubleshooting](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan/advanced-troubleshooting.md) - [nbn Enterprise Ethernet](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan/advanced-troubleshooting/nbn-enterprise-ethernet.md) - [Telstra Ethernet Access and AAPT Fibre](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan/advanced-troubleshooting/telstra-ethernet-access-and-aapt-fibre.md) - [nbn TC4 Connectivity](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan/advanced-troubleshooting/nbn-tc4-connectivity.md) - [FTTP (Fibre to the Premise)](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan/advanced-troubleshooting/nbn-tc4-connectivity/fttp-fibre-to-the-premise.md) - [FTTN/B (Fibre to the Node/Basement) or VDSL2](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan/advanced-troubleshooting/nbn-tc4-connectivity/fttn-b-fibre-to-the-node-basement-or-vdsl2.md) - [FTTC (Fibre to the Curb)](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan/advanced-troubleshooting/nbn-tc4-connectivity/fttc-fibre-to-the-curb.md) - [HFC (Hybrid Fibre Coaxial)](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan/advanced-troubleshooting/nbn-tc4-connectivity/hfc-hybrid-fibre-coaxial.md) - [Wireless](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan/advanced-troubleshooting/nbn-tc4-connectivity/wireless.md) - [Logging a fault for your WAN Service](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan/logging-a-fault-for-your-wan-service.md): This guide goes through the process of logging a fault for your WAN Service via the Hosted Network Partner Portal - [WAN Diagnostic Tool](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan/wan-diagnostic-tool.md): The Hosted Network WAN Diagnostic Tool is useful for troubleshooting both on-net and off-net WAN services. - [WAN Monitoring](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan/wan-monitoring.md): This guide goes through the process of enabling and disabling of monitoring for your WAN Service via the Hosted Network Partner Portal - [Technical Reference](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/technical-reference.md) - [What is CGNAT and How does it work?](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/technical-reference/what-is-cgnat-and-how-does-it-work.md) - [Ethernet Service Shaping Requirements](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/technical-reference/ethernet-service-shaping-requirements.md): This document outlines the shaping requirements for business grade ethernet services such as NBN Enterprise Ethernet and Telstra EA. - [Router configuration for Telstra 4G/5G services](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/technical-reference/router-configuration-for-telstra-4g-5g-services.md): This document outlines the steps for configuring a router or LTE/5G module for a Telstra 4G/5G service - [How to Enable SRA on Netcomm Routers](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/technical-reference/how-to-enable-sra-on-netcomm-routers.md) - [Best Practices for Provisioning a Failover Connectivity Service](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/best-practices-for-provisioning-a-failover-connectivity-service.md) - [Requesting co-managed router access](https://kb.hostednetwork.com.au/support/services/connectivity/requesting-co-managed-router-access.md): This article covers how to request admin access to a managed firewall or router so changes can be made to the appliance without intervention from Hosted Network support. - [Voice (VoIP)](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip.md) - [Service Specific Guides](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general.md): General VoIP information you'll need to get started. - [3CX](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/3cx-guides.md) - [How to configure our CTS Trunk on 3CX](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/3cx-guides/how-to-configure-our-cts-trunk-on-3cx.md): This article covers how to configure 3CX using our CTS SIP Trunk service - [Resolving Call Quality issues on 3CX deployments](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/3cx-guides/resolving-call-quality-issues-on-3cx-deployments.md): This article covers how to resolve the issue on audio in 3CX if its hosted in a Cloud Platform - [How to configure a SIP Trunk on 3CX](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/3cx-guides/how-to-configure-a-sip-trunk-on-3cx.md): This article covers how to configure 3CX using our SIP Trunk service - [Changes to default 3CX Headers](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/3cx-guides/changes-to-default-3cx-headers.md): This article covers modifying the 3CX headers to allow outbound calls to flow correctly through to VoIPnow. - [Responsibility Matrix](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/3cx-guides/responsibility-matrix.md) - [Inbound Numbering System](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/inbound-numbering-system.md) - [How to access the Inbound Numbering System?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/inbound-numbering-system/how-to-access-the-numbering-system.md): How to access the numbering system platform to manage your 13/1300/1800 numbers - [Creating a new user](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/inbound-numbering-system/creating-a-new-user.md): This article goes through how you can add a new user to your numbering system account, and allow other users to manage your 13/1300/1800 numbers - [Diverting a 1300/1800 number](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/inbound-numbering-system/terminating-a-1300-1800-number-against-voipnow.md): This article covers how to push all calls for a 1300/1800 number to a different number - [Moving a DID between services](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/inbound-numbering-system/moving-a-did-between-services.md) - [Creating a basic IVR](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/inbound-numbering-system/creating-a-basic-ivr.md) - [Microsoft Teams Direct Routing](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams.md) - [Getting Support for Microsoft Direct Routing](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/getting-support-for-microsoft-direct-routing.md): This page outlines how to get support for Microsoft Teams Direct Routing. - [Configuration Guide](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/teams-configuration-guide.md): This page contains all the information needed to configure Teams Direct Routing with the Hosted Network SIP Trunks. - [Troubleshooting Call Routing](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/troubleshooting-call-routing.md): This is a general guide on how to do some basic troubleshooting for the Microsoft Teams Direct Routing - [Unable to Dial Internationally from Teams](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/unable-to-dial-internationally-from-teams.md): This page details how to fix international dialling from Microsoft Teams when using Teams Direct Routing with Hosted Network. - [Creating a resource account and assigning a Direct Routing DID](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/creating-a-resource-account-and-assigning-a-direct-routing-did.md): This guide runs through how to create a resource account and assign a Teams Direct Routing DID to the account for use as a Queue or IVR. - ["Call cannot be connected" error with Auto-Attendants and Queues](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/call-cannot-be-connected-error-with-auto-attendants-and-queues.md): This article covers how to resolve the "Call cannot be connected, please try again later" error within Microsoft Teams. - [Creating Dial Plans to Prefix Outbound Calls](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/creating-dial-plans-to-prefix-outbound-calls.md): This guide covers how to configure Dial Plans within Microsoft Teams to prefix local calls in order to allow users to not have to enter the local prefix - [VoIPNow (VoIP Bundles & Legacy SIP Trunks)](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides.md): Step by Step guides for our Cloud PBX - [How to activate call recording in VOIPnow](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-activate-call-recording-in-voipnow.md): This guide shows you how to enable the call recording on specific extensions regardless if its SIP trunk or standard extensions - [Configuring Charging Plans to add margin to outbound calls](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/configuring-charging-plans-to-add-margin-to-outbound-calls.md): This guide shows you how to configure your profit margins on outbound calls for SIP Trunks, VoIP Bundles and Multi-Tenant PBX. - [Configuring Charging Plans to add margin to 13/1300/1800 Inbound calls](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/configuring-charging-plans-to-add-margin-to-13-1300-1800-inbound-calls.md): This guide shows you how to configure your profit margins on 13/1300/1800 inbound calls for SIP Trunks, VoIP Bundles and Multi-Tenant PBX. - [What is a valid Caller ID?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/what-is-a-valid-caller-id.md): What can or can't I use as a Valid Caller ID for my SIP products? - [How can I make Anonymous Calls?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-can-i-make-anonymous-calls.md): Making anonymous calls from Wholesale PBX, VoIP bundles or SIP Trunks - [Getting a breakdown on the resources for an Organization](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/getting-a-breakdown-on-the-resources-for-an-organization.md): This page covers off a high-level overview of how to get a breakdown of the DIDs, Extension Types and CDR for any given organization. Some parts of this guide only apply to specific services - [Configuring Fax to Email](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/configuring-fax-to-email.md): Configuring Fax to Email within the Hosted Network VoIPNow Platform - [VoIP Bundle Creation & Implementation](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/voip-bundle-creation-and-implementation.md): This page goes over how you can implement a simple VoIP bundle for reselling it to your customers - [Uploading Sound files to VoIPNow](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/uploading-sound-files-to-voipnow.md): This article covers the uploading of new sound files to our VoIPNow portal. - [How does Call Parking work on VoIPNow?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-does-call-parking-work-on-voipnow.md) - [Transferring Calls Waiting in Queues](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/transferring-calls-waiting-in-queues.md) - [How to setup a Queue (Hunt Group)](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/untihow-to-setup-a-queue-hunt-group-tled.md): This Video will guide you thought the process of setting up a Queue (Hunt Group) - [How to find a list of all the numbers assigned to your Service Provider account](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-find-a-list-of-all-the-numbers-assigned-to-your-service-provider-account.md): This article covers how to find a complete list of every DID assigned to your VoIPNow Service Provider account and where the DID's are assigned to. - [How to do a context jump based on the incoming Called DID](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-do-a-context-jump-based-on-the-incoming-called-did.md): This article covers how to use the "Jump to Context" action within an IVR to route calls based on the number the Caller dialled. - [How to change Music on Hold for an extension](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-change-music-on-hold-for-an-extension.md) - [Creating and updating a time interval](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/creating-and-updating-a-time-interval.md): This article covers how to create a new Time Interval (also applies to existing time intervals) within your VoIPNow Service Provider or Organisation account. - [How to apply a time interval to an Incoming Call Rule](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-apply-a-time-interval-to-an-incoming-call-rule.md): This article covers how to apply a pre-existing time interval against an extension to divert it to Voicemail or another extension within the pre-defined times. - [How to add an Incoming Caller ID Prefix with an IVR](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-add-an-incoming-caller-id-prefix-with-an-ivr.md): This article explains how to prefix an incoming call's Caller ID Name with the advanced extension "IVR". - [Applying sound files to an IVR](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/applying-sound-files-to-an-ivr.md): This article covers how to apply uploaded sound files to an IVR - [How to configure an IVR to transfer to an external number](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-configure-an-ivr-to-transfer-to-an-external-number.md): This article covers how to configure an IVR Option within VoIPNow to allow calls to be transferred to external numbers - [How to enable International Call barring on Organizations and Users](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-enable-international-call-barring-on-organizations-and-users.md): This guide covers how to enable international call barring on Organizations and Users within the VoIPNow portal. - [List of the common issues submitted by the partners](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/list-of-the-common-issues-submitted-by-the-partners.md): This article covers the most reported issues in VOIPnow - [How to Configure BLF on Virtual Multi-Purpose Key](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-configure-blf-on-virtual-multi-purpose-key.md): This article covers how to configure BLF on Virtual Multi-Purpose Key of Grandstream IP phone - [How to configure Intercom/Paging](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-configure-intercom-paging.md): This page covers how to configure Intercom/Paging features in VOIPnow - [How to configure TLS and SRTP on VOIPnow and Grandstream Phones](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-configure-tls-and-srtp-on-voipnow-and-grandstream-phones.md): Secure SIP protects SIP messages by encrypting them over a TLS (Transport Layer Security) channel using a security certificate. Secure RTP (Real-time Transport Protocol) provides encryption, message a - [How to give end customer an access to VOIPnow to view/manage the CDR and Call recordings](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-give-end-customer-an-access-to-voipnow-to-view-manage-the-cdr-and-call-recordings.md): This article covers how to give end customers an access to VOIPnow to view/manage the CDR and call recordings - [Getting Started with your VoIP Reseller Account](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/getting-started-with-your-voip-reseller-account.md): This guide runs through getting started with your Wholesale VoIP Reseller Account - [Number Porting](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/number-porting.md): Everything you need to know on Number Porting - [Can I port my existing phone numbers over?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/number-porting/can-i-port-my-existing-phone-numbers-over.md) - [How do I port numbers over to Hosted Network?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/number-porting/how-do-i-port-numbers-over-to-hosted-network.md) - [Reasons for Number Port Rejection](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/number-porting/reasons-for-number-port-rejection.md) - [Troubleshooting](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting.md) - [VoIP Troubleshooting Guide](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/voip-troubleshooting-guide.md): This support article contains a few steps/tricks to help resolve some of the more common VoIP Issues that may occur, it is designed to try and help partners diagnose and/or resolve VoIP issues quickly - [VoIP Fault Guide](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/voip-fault-guide.md): This support article contains a guide on what information Hosted Network support will need from you (the partner) when logging a VoIP fault. - [SIP ALG and turning it off](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/sip-alg-and-turning-it-off.md): What is SIP ALG and why do we recommend that you turn it off? - [Emails from VoIPNow going to SPAM](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/emails-from-voipnow-going-to-spam.md): This article explains how to stop emails sent from your VoIPNow account going into your SPAM folder. - [Technical References](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references.md) - [SIP Trunk Requirements: Ports, Protocols, and Codecs](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/sip-trunk-requirements-ports-protocols-and-codecs.md): This article outlines the essential requirements for SIP trunks - [How much bandwidth do I need for VoIP?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/how-much-bandwidth-do-i-need-for-voip.md) - [Grandstream Device Management System (GDMS)](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/grandstream-management-portal.md) - [How to login to the GDMS platform](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/grandstream-management-portal/how-to-login-to-the-gdms-platform.md): This is article covers how to log in using your GDMS account - [How to run diagnostic tests within the GDMS](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/grandstream-management-portal/how-to-run-diagnostics-on-phone-in-gdms.md): This article runs through some of the diagnostic capabilities of the Grandstream Device Management System and how to access them. - [How to add a site and move a VoIP Device into it](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/grandstream-management-portal/how-to-add-a-site-and-move-a-phone-into-it.md): This article goes over how you can add a site to the GDMS platform and move a VoIP device into it, essentially associating it with a customer - [How do I add/remove users from the GDMS Portal?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/grandstream-management-portal/how-to-get-a-new-user-added-to-the-portal.md): This article covers how partners can give additional users access to the GDMS to manage the phones and carry out troubleshooting - [Best Practice Guidelines](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/best-practice-guidlines.md): Guidelines on how to improve the uptime/stability of their services by implementing redundant links and failover options. - [Best Practices to Protect You from Toll Fraud](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/best-practices-to-protect-you-from-toll-fraud.md): This page provides information on how to prevent toll fraud - [Brand Specific Guides](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides.md): This section contains guides and information for the various SIP Phone brands. - [NetComm Router/ATA](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/netcomm-router-ata.md) - [How to register VOIPnow extension to NetComm device (NL1901ACV)](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/netcomm-router-ata/how-to-register-voipnow-extension-to-netcomm-device-nl1901acv.md): This article covers how to configure NetComm devices - [Cisco](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/cisco.md) - [SPA112 - Fax Settings](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/cisco/spa112-fax-settings.md) - [Grandstream](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/grandstream-handsets.md): Hosted Network supply Grandstream handsets with our VoIP Bundles, you may find the following manuals useful. - [How to enable TLS encryption on Grandstream phone](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/grandstream-handsets/how-to-enable-tls-encryption-on-grandstream-phone.md): This article covers how to configure TLS on your Grandstream Phones - [Upgrading the firmware on Grandsteam phones](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/grandstream-handsets/upgrading-the-firmware-on-grandsteam-phones.md) - [Setting up voicemail on the DP720 (Cordless Handset)](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/grandstream-handsets/setting-up-voicemail-on-the-dp720-cordless-handset.md): This article covers the setup of voicemail on the DP720 cordless handset. - [How to setup a VoIP Account on a Grandstream phone](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/grandstream-handsets/how-to-setup-a-voip-account-on-a-grandstream-phone.md): A guide on how to setup a Hosted Network VoIP Extension on a Grandstream phone. - [Grandstream GXP2140 Voicemail](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/grandstream-handsets/grandstream-gxp2140-voicemail.md) - [Setting up Monitored Call Parking](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/grandstream-handsets/setting-up-monitored-call-parking.md) - [Managing Call Diversions for DID Numbers (AudioCodes SIP Trunks)](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/managing-call-diversions-for-did-numbers-audiocodes-sip-trunks.md) - [Cloud](https://kb.hostednetwork.com.au/support/services/cloud.md) - [Infrastructure as a Service](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service.md) - [Getting Started](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/getting-started-with-your-virtual-data-center.md): In this article we’ll be introducing you to the basics of vCloud and what you can do to get started with your new Virtual Data Centre. - [How to login to vCloud Director](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/getting-started-with-your-virtual-data-center/how-to-login-to-vcloud-director.md): This is a basic guide on where to find your initial login details and access the vCloud Director Portal to configure and manage your VMs - [vCloud Resource Allocation](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/getting-started-with-your-virtual-data-center/vcloud-resource-allocation.md): A high-level overview of the VMware vCloud platform's resource allocation and how VMs consume purchased resources - [Virtual Machines & vApps](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/virtual-machines-and-vapps.md) - [Creating a new Virtual Machine](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/virtual-machines-and-vapps/creating-a-new-virtual-machine.md) - [What is a vApp and how to create one?](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/virtual-machines-and-vapps/what-is-a-vapp-and-how-to-create-one.md) - [Mounting an ISO to a VM](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/virtual-machines-and-vapps/mounting-an-iso-to-a-vm.md) - [Accessing the VM console](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/virtual-machines-and-vapps/accessing-the-vm-console.md) - [Using VM snapshots](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/virtual-machines-and-vapps/using-vm-snapshots.md) - [Converting a VM to a Template](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/virtual-machines-and-vapps/converting-a-vm-to-a-template.md) - [Backup and Restorations](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/backup-and-restorations.md) - [Accessing Veeam Self Service Backup Portal](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/backup-and-restorations/untitled.md): This support document outlines how to login to your Veeam Self Service Portal to manage your backup Virtual Data Centre backups. - [Creating a Backup Job](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/backup-and-restorations/creating-a-backup-job.md): This support document outlines how to create a backup job for your vCloud virtual machines. - [Enabling Application-Aware Processing in Veeam Self-Service Portal](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/backup-and-restorations/enabling-application-aware-processing-in-veeam-self-service-portal.md): This guide covers off how to enable "Application-Aware Processing" for your VM backups in the Veeam Self-Service backup portal for vCloud Director - [Setting up Guest Processing](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/backup-and-restorations/setting-up-guest-processing.md): This documents provides guidance on setting up guest processing within Veeam backup. - [How to start a File Level Restore](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/backup-and-restorations/how-to-start-a-file-level-restore.md) - [How to carry out a full VM restore](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/backup-and-restorations/how-to-carry-out-a-full-vm-restore.md) - [Archived: Restoring a VM or guest files](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/backup-and-restorations/restoring-a-vm-or-guest-files.md): This support article demonstrates how to perform a Virtual Machine restoration and the options available. - [Networking](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/networking.md) - [Routed, Isolated and Direct networks in vCloud](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/networking/routed-isolated-and-direct-networks-in-vcloud.md): The three types of networks available in vCloud Director explained - [How to create/delete a vApp network](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/networking/how-to-create-delete-a-vapp-network.md): Creating or Deleting a vApp network in vCloud Director - [How to create/delete a new Organization level network](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/networking/how-to-create-delete-a-new-organization-level-network.md) - [Configure the SSL VPN on the VMware Edge Gateway](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/networking/configure-the-ssl-vpn-on-the-vmware-edge-gateway.md) - [Administrative Tasks](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/administrative-tasks.md) - [Creating Users](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/administrative-tasks/creating-users.md) - [What is a 'Catalog' and how to create one](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/administrative-tasks/what-is-a-catalog-and-how-to-create-one.md) - [Uploading ISO files or OVA/OVF templates](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/administrative-tasks/uploading-iso-files-or-ova-ovf-templates.md) - [Setting up Azure AD SAML based authentication for vCloud](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/administrative-tasks/setting-up-azure-ad-saml-based-authentication-for-vcloud.md): This guide runs through how to configure Azure AD SAML based authentication within vCloud director to provide SSO access with your Azure AD users - [Microsoft Software Licensing](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/administrative-tasks/microsoft-software-licensing.md) - [Activating Windows Servers](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/administrative-tasks/activating-windows-servers.md): This article covers activating Windows Server on our vCloud platform. - [Checking and Decreasing IaaS resources](https://kb.hostednetwork.com.au/support/services/cloud/infrastructure-as-a-service/administrative-tasks/checking-and-decreasing-iaas-resources.md): This article covers how you go about checking your resources within your "Infrastructure as a Service" (IaaS / vCloud) account, and how you decrease/un-allocate resources that you no longer need. - [Backup as a Service](https://kb.hostednetwork.com.au/support/services/cloud/backup-as-a-service.md): This article contains general information and notes about the BaaS solution - [Tenant Management via VSPC](https://kb.hostednetwork.com.au/support/services/cloud/backup-as-a-service/tenant-management-via-vspc.md): This section contains general information about the VSPC (Veeam Service Provider Console) and management of BaaS tenant - [VSPC Overview](https://kb.hostednetwork.com.au/support/services/cloud/backup-as-a-service/tenant-management-via-vspc/vspc-overview.md): This article covers an overview of the Veeam Service Provider Console - [Creating Companies](https://kb.hostednetwork.com.au/support/services/cloud/backup-as-a-service/tenant-management-via-vspc/creating-companies.md): This article covers the process of creating new Companies/End Customer accounts - [Adjusting tenant storage allocation](https://kb.hostednetwork.com.au/support/services/cloud/backup-as-a-service/tenant-management-via-vspc/adjusting-tenant-storage-allocation.md): This article covers the process of adjusting the storage allocation of tenants (aka Companies) within the Veeam Service Provider Console - [Configuration with Veeam B\&R](https://kb.hostednetwork.com.au/support/services/cloud/backup-as-a-service/configuration-with-veeam-b-and-r.md): This section covers the process for setting up a customer Veeam Backup & Replication server with a Hosted Network cloud repository for use with backup and backup copy jobs. - [Getting Started](https://kb.hostednetwork.com.au/support/services/cloud/backup-as-a-service/configuration-with-veeam-b-and-r/disaster-recovery-as-a-service.md): This article covers the process of adding a Cloud Service Provider to your Veeam Backup and Replication environment. - [Configuring Backup Jobs](https://kb.hostednetwork.com.au/support/services/cloud/backup-as-a-service/configuration-with-veeam-b-and-r/configuring-backup-jobs.md): This article covers the process of creating backup jobs to the Service Provider target. - [Configuring Backup Copy Jobs](https://kb.hostednetwork.com.au/support/services/cloud/backup-as-a-service/configuration-with-veeam-b-and-r/configuring-backup-copy-jobs.md): This article covers the process of creating backup copy jobs replicate a backup from a local repository to the Service Provider target. - [Seeding Backup Copies](https://kb.hostednetwork.com.au/support/services/cloud/backup-as-a-service/configuration-with-veeam-b-and-r/configuring-backup-copy-jobs/seeding-backup-copies.md): This article covers the options around initial seeding of backup copy files to the cloud repository - [Configuration of Veeam Agents via VSPC](https://kb.hostednetwork.com.au/support/services/cloud/backup-as-a-service/configuration-of-veeam-agents-via-vspc.md): This section covers the process for setting up Veeam agents managed directly by the Veeam Service Provider Console - [Getting Started](https://kb.hostednetwork.com.au/support/services/cloud/backup-as-a-service/configuration-of-veeam-agents-via-vspc/getting-started.md) - [Installing Agents](https://kb.hostednetwork.com.au/support/services/cloud/backup-as-a-service/configuration-of-veeam-agents-via-vspc/installing-agents.md): This article covers the process for installing VSPC management agents followed by Veeam Agents to machines you would like to backup to a cloud repository - [Using backup policies](https://kb.hostednetwork.com.au/support/services/cloud/backup-as-a-service/configuration-of-veeam-agents-via-vspc/using-backup-policies.md): This article covers the process of creating and assign backup policies to Veeam Agents - [Disaster Recovery as a Service](https://kb.hostednetwork.com.au/support/services/cloud/disaster-recovery-as-a-service.md): This article contains general information and notes about the DRaaS solution - [Getting Started](https://kb.hostednetwork.com.au/support/services/cloud/disaster-recovery-as-a-service/disaster-recovery-as-a-service.md): This article covers the process of adding a Cloud Service Provider to your Veeam Backup and Replication environment. - [Configuring Replication Jobs](https://kb.hostednetwork.com.au/support/services/cloud/disaster-recovery-as-a-service/configuring-replication-jobs.md): This article covers the process of creating replication jobs to the Service Provider target - [Seeding Replicas](https://kb.hostednetwork.com.au/support/services/cloud/disaster-recovery-as-a-service/seeding-replicas.md): This article covers some considerations and challenges with regard to seeding replica VMs - [Failover](https://kb.hostednetwork.com.au/support/services/cloud/disaster-recovery-as-a-service/failover.md): This article covers the failover options for DRaaS replicas - [Partial Failover](https://kb.hostednetwork.com.au/support/services/cloud/disaster-recovery-as-a-service/failover/partial-failover.md) - [Full Site Failover](https://kb.hostednetwork.com.au/support/services/cloud/disaster-recovery-as-a-service/failover/full-site-failover.md) - [Accessing replica VMs](https://kb.hostednetwork.com.au/support/services/cloud/disaster-recovery-as-a-service/failover/accessing-replica-vms.md): This article covers how to access replica VMs after booting them via partial failover or full site failover --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://kb.hostednetwork.com.au/support/services.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.