FTTC (Fibre to the Curb)

Check and note down the status lights of the NCD

  • Power

  • RPF Link

  • DSL

  • LAN

Note: Include if blinking, alternating, or solid Please take note also of the NCD MAC address.


  • Verify that the NCD onsite is Online/Powered On

  • Has another Ethernet Cable and CPE tested? (Test the ethernet cable)

  • Check if CPE configuration is correct

Perform nbn diagnostics check via the Partner Portal NBN Self-Diagnostics Tool

  • Perform UNI-D Status Test. If the port is operationally up and there is still no data, perform a ‘NCD Port Reset’. Wait for 2 minutes and retest. If failed, proceed to the next step.

  • Perform NCD Reset and wait 3-4 minutes, and retest UNI-D Status. If the port is operationally up and there is still no data, proceed to the next step.

  • Perform DPU Port Status Test. If the DPU port is in an operationally up state, but the NCD indicates no sync, perform a ‘DPU Port Reset’, wait 3-4 minutes, and retest. If the DPU port operational state and the NCD sync state do not align, raise a fault.

  • If the above tests have a result of Failed or Canceled, raise a fault.

Raising a fault to Hosted Network Support Team

  • Provide Troubleshooting performed

  • Provide NCD Light status details, can be a photo (preferred) or written via email

  • Provide the NCD MAC address

  • Provide Site Contact Details and availability for nbn tech visit

  • Log a fault on the affected service via the Partner Portal or send an email to support@hostednetwork.com.au. Once completed, it will log a ticket with our Engineers, and will review the information and confirm the next steps.

You may always reach out to our support team to request assistance in troubleshooting the issues.

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