Check Weather and Power

Check Power Supply of WNTD IDU if connected on a stable power supply

Check ODU and IDU connection

Check and note down the status lights of the NCD

  • Power



  • Signal Strength

Note: Include if blinking or solid


  • Check IDU, ODU and CPE Cabling

  • Has another Ethernet Cable and CPE tested? (Test the ethernet cable)

  • Reboot WNTD IDU

Perform nbn diagnostics check via the Partner Portal NBN Self-Diagnostics Tool

  • Perform a loopback test. If the test fails, raise a fault. If passed, please perform internal troubleshooting.

Raising a fault to Hosted Network Support Team

  • Provide Troubleshooting performed

  • Provide WNTD Light status details, can be a photo (preferred) or written via email

  • Provide Site Contact Details and availability for nbn tech visit

  • Log a fault on the affected service via the Partner Portal or send an email to support@hostednetwork.com.au. Once completed, it will log a ticket with our Engineers, and will review the information and confirm the next steps.

You may always reach out to our support team to request assistance on troubleshooting the issues.

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