> For the complete documentation index, see [llms.txt](https://kb.hostednetwork.com.au/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan/advanced-troubleshooting/nbn-tc4-connectivity/wireless.md). # Wireless Check Weather and Power Check Power Supply of WNTD IDU if connected on a stable power supply Check ODU and IDU connection Check and note down the status lights of the NCD * Power * IDU LED * ODU LED * Signal Strength Note: Include if blinking or solid {% tabs %} {% tab title="Service Outage/Offline, Service Degradation, Dropouts" %} **Pre-checks/Troubleshooting** * Check IDU, ODU and CPE Cabling * Has another Ethernet Cable and CPE tested? (Test the ethernet cable) * Reboot WNTD IDU **Perform nbn diagnostics check via the Partner Portal NBN Self-Diagnostics Tool** * Perform a loopback test. If the test fails, raise a fault. If passed, please perform internal troubleshooting. {% endtab %} {% endtabs %} #### Raising a fault to Hosted Network Support Team * Provide Troubleshooting performed * Provide WNTD Light status details, can be a photo (preferred) or written via email * Provide Site Contact Details and availability for nbn tech visit * Log a fault on the affected service via the Partner Portal or send an email to . Once completed, it will log a ticket with our Engineers, and will review the information and confirm the next steps. You may always reach out to our support team to request assistance on troubleshooting the issues.
--- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://kb.hostednetwork.com.au/support/services/connectivity/internet-services/troubleshooting-wan/advanced-troubleshooting/nbn-tc4-connectivity/wireless.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.