Wireless

Check Weather and Power

Check Power Supply of WNTD IDU if connected on a stable power supply

Check ODU and IDU connection

Check and note down the status lights of the NCD

• Power

• IDU LED

• ODU LED

• Signal Strength

Note: Include if blinking or solid

Service Outage/Offline, Service Degradation, Dropouts

Pre-checks/Troubleshooting

• Check IDU, ODU and CPE Cabling

• Has another Ethernet Cable and CPE tested? (Test the ethernet cable)

• Reboot WNTD IDU

Perform nbn diagnostics check via the Partner Portal NBN Self-Diagnostics Tool

• Perform a loopback test. If the test fails, raise a fault. If passed, please perform internal troubleshooting.

Raising a fault to Hosted Network Support Team

• Provide Troubleshooting performed

• Provide WNTD Light status details, can be a photo (preferred) or written via email

• Provide Site Contact Details and availability for nbn tech visit

• Log a fault on the affected service via the Partner Portal or send an email to [e-mail]. Once completed, it will log a ticket with our Engineers, and will review the information and confirm the next steps.

You may always reach out to our support team to request assistance on troubleshooting the issues.