Diverting a 1300/1800 number

This article covers how to push all calls for a 1300/1800 number to a different number

With the numbering system, you can configure things like an IVR, Failover, or even GeoRouting. But the majority of the time you will want to just redirect the DID to your call flow within VoIPNow. To do so you will need a public standard DID attached to your call flow and divert the 1300/1800 number to that DID.

Steps

Follow the steps below to divert a 1300/1800 number to our VoIPNow servers.

Step 1. Log in as a user that has Admin access to your account, LINK

Step 2. Click on "+ Create New Service" to the right of the page

Step 3. Select the client it is for (if the client doesn't exist you can create it later and move the service to that client), then select "Advanced" and then click "Confirm" to continue

Step 4. Give the service a name and then move the DID you want this service to manage (e.g. just the DID, or the customers' name). If the DID you want is not available, you can still create the service and move the DID later

Step 5. If you would like to divert the call to a number currently hosted with Hosted Network, please proceed. If you would like to divert the call to a number not currently hosted by Hosted Network, please move to Step 5.1

Please note that if the destination is not configured with the correct syntax, the call will route over the public network instead of directly over the internal trunk and result in additional call charges. If you're unsure on how to configure this please contact our support team before proceeding.

Under "Configure Destinations" set the "Type" to "SIP", then set the "Destination" to be a DID attached to your call flow, followed by the correct syntax based on the VoIP platform being used (please see the table below for reference). Set the "Ringing Time" to be 360 (this should not impact the inbound calling function if set too low may cause diversion issues).

VoIP Platform	Syntax
SIP01	[e-mail]
SIP02	[e-mail]
Sydney Voice Service	[e-mail]
Melbourne Voice Service	[e-mail]

An example configuration of a destination using the SIP01 platform can be seen below.

Step 5.1 Under "Configure Destinations" set the "Type" to "Number", then set the "Destination" to a DID on the public network (such as a landline or mobile number). Set the "Ringing Time" to be 360 (this should not impact the inbound calling function if set too low may cause diversion issues).

Step 6. Scroll to the bottom of the page and click "Save Service"

The changes should immediately take effect if you've assigned a DID, if not you will need to unassign the DID from the existing service and assign it to this new service.