# Voice (VoIP) - [Service Specific Guides](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general.md): General VoIP information you'll need to get started. - [3CX](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/3cx-guides.md) - [How to configure our CTS Trunk on 3CX](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/3cx-guides/how-to-configure-our-cts-trunk-on-3cx.md): This article covers how to configure 3CX using our CTS SIP Trunk service - [Resolving Call Quality issues on 3CX deployments](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/3cx-guides/resolving-call-quality-issues-on-3cx-deployments.md): This article covers how to resolve the issue on audio in 3CX if its hosted in a Cloud Platform - [How to configure a SIP Trunk on 3CX](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/3cx-guides/how-to-configure-a-sip-trunk-on-3cx.md): This article covers how to configure 3CX using our SIP Trunk service - [Changes to default 3CX Headers](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/3cx-guides/changes-to-default-3cx-headers.md): This article covers modifying the 3CX headers to allow outbound calls to flow correctly through to VoIPnow. - [Responsibility Matrix](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/3cx-guides/responsibility-matrix.md) - [Inbound Numbering System](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/inbound-numbering-system.md) - [How to access the Inbound Numbering System?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/inbound-numbering-system/how-to-access-the-numbering-system.md): How to access the numbering system platform to manage your 13/1300/1800 numbers - [Creating a new user](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/inbound-numbering-system/creating-a-new-user.md): This article goes through how you can add a new user to your numbering system account, and allow other users to manage your 13/1300/1800 numbers - [Diverting a 1300/1800 number](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/inbound-numbering-system/terminating-a-1300-1800-number-against-voipnow.md): This article covers how to push all calls for a 1300/1800 number to a different number - [Moving a DID between services](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/inbound-numbering-system/moving-a-did-between-services.md) - [Creating a basic IVR](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/inbound-numbering-system/creating-a-basic-ivr.md) - [Microsoft Teams Direct Routing](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams.md) - [Getting Support for Microsoft Direct Routing](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/getting-support-for-microsoft-direct-routing.md): This page outlines how to get support for Microsoft Teams Direct Routing. - [Configuration Guide](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/teams-configuration-guide.md): This page contains all the information needed to configure Teams Direct Routing with the Hosted Network SIP Trunks. - [Troubleshooting Call Routing](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/troubleshooting-call-routing.md): This is a general guide on how to do some basic troubleshooting for the Microsoft Teams Direct Routing - [Unable to Dial Internationally from Teams](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/unable-to-dial-internationally-from-teams.md): This page details how to fix international dialling from Microsoft Teams when using Teams Direct Routing with Hosted Network. - [Creating a resource account and assigning a Direct Routing DID](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/creating-a-resource-account-and-assigning-a-direct-routing-did.md): This guide runs through how to create a resource account and assign a Teams Direct Routing DID to the account for use as a Queue or IVR. - ["Call cannot be connected" error with Auto-Attendants and Queues](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/call-cannot-be-connected-error-with-auto-attendants-and-queues.md): This article covers how to resolve the "Call cannot be connected, please try again later" error within Microsoft Teams. - [Creating Dial Plans to Prefix Outbound Calls](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/creating-dial-plans-to-prefix-outbound-calls.md): This guide covers how to configure Dial Plans within Microsoft Teams to prefix local calls in order to allow users to not have to enter the local prefix - [VoIPNow (VoIP Bundles & Legacy SIP Trunks)](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides.md): Step by Step guides for our Cloud PBX - [How to activate call recording in VOIPnow](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-activate-call-recording-in-voipnow.md): This guide shows you how to enable the call recording on specific extensions regardless if its SIP trunk or standard extensions - [Configuring Charging Plans to add margin to outbound calls](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/configuring-charging-plans-to-add-margin-to-outbound-calls.md): This guide shows you how to configure your profit margins on outbound calls for SIP Trunks, VoIP Bundles and Multi-Tenant PBX. - [Configuring Charging Plans to add margin to 13/1300/1800 Inbound calls](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/configuring-charging-plans-to-add-margin-to-13-1300-1800-inbound-calls.md): This guide shows you how to configure your profit margins on 13/1300/1800 inbound calls for SIP Trunks, VoIP Bundles and Multi-Tenant PBX. - [What is a valid Caller ID?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/what-is-a-valid-caller-id.md): What can or can't I use as a Valid Caller ID for my SIP products? - [How can I make Anonymous Calls?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-can-i-make-anonymous-calls.md): Making anonymous calls from Wholesale PBX, VoIP bundles or SIP Trunks - [Getting a breakdown on the resources for an Organization](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/getting-a-breakdown-on-the-resources-for-an-organization.md): This page covers off a high-level overview of how to get a breakdown of the DIDs, Extension Types and CDR for any given organization. Some parts of this guide only apply to specific services - [Configuring Fax to Email](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/configuring-fax-to-email.md): Configuring Fax to Email within the Hosted Network VoIPNow Platform - [VoIP Bundle Creation & Implementation](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/voip-bundle-creation-and-implementation.md): This page goes over how you can implement a simple VoIP bundle for reselling it to your customers - [Uploading Sound files to VoIPNow](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/uploading-sound-files-to-voipnow.md): This article covers the uploading of new sound files to our VoIPNow portal. - [How does Call Parking work on VoIPNow?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-does-call-parking-work-on-voipnow.md) - [Transferring Calls Waiting in Queues](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/transferring-calls-waiting-in-queues.md) - [How to setup a Queue (Hunt Group)](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/untihow-to-setup-a-queue-hunt-group-tled.md): This Video will guide you thought the process of setting up a Queue (Hunt Group) - [How to find a list of all the numbers assigned to your Service Provider account](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-find-a-list-of-all-the-numbers-assigned-to-your-service-provider-account.md): This article covers how to find a complete list of every DID assigned to your VoIPNow Service Provider account and where the DID's are assigned to. - [How to do a context jump based on the incoming Called DID](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-do-a-context-jump-based-on-the-incoming-called-did.md): This article covers how to use the "Jump to Context" action within an IVR to route calls based on the number the Caller dialled. - [How to change Music on Hold for an extension](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-change-music-on-hold-for-an-extension.md) - [Creating and updating a time interval](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/creating-and-updating-a-time-interval.md): This article covers how to create a new Time Interval (also applies to existing time intervals) within your VoIPNow Service Provider or Organisation account. - [How to apply a time interval to an Incoming Call Rule](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-apply-a-time-interval-to-an-incoming-call-rule.md): This article covers how to apply a pre-existing time interval against an extension to divert it to Voicemail or another extension within the pre-defined times. - [How to add an Incoming Caller ID Prefix with an IVR](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-add-an-incoming-caller-id-prefix-with-an-ivr.md): This article explains how to prefix an incoming call's Caller ID Name with the advanced extension "IVR". - [Applying sound files to an IVR](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/applying-sound-files-to-an-ivr.md): This article covers how to apply uploaded sound files to an IVR - [How to configure an IVR to transfer to an external number](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-configure-an-ivr-to-transfer-to-an-external-number.md): This article covers how to configure an IVR Option within VoIPNow to allow calls to be transferred to external numbers - [How to enable International Call barring on Organizations and Users](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-enable-international-call-barring-on-organizations-and-users.md): This guide covers how to enable international call barring on Organizations and Users within the VoIPNow portal. - [List of the common issues submitted by the partners](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/list-of-the-common-issues-submitted-by-the-partners.md): This article covers the most reported issues in VOIPnow - [How to Configure BLF on Virtual Multi-Purpose Key](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-configure-blf-on-virtual-multi-purpose-key.md): This article covers how to configure BLF on Virtual Multi-Purpose Key of Grandstream IP phone - [How to configure Intercom/Paging](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-configure-intercom-paging.md): This page covers how to configure Intercom/Paging features in VOIPnow - [How to configure TLS and SRTP on VOIPnow and Grandstream Phones](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-configure-tls-and-srtp-on-voipnow-and-grandstream-phones.md): Secure SIP protects SIP messages by encrypting them over a TLS (Transport Layer Security) channel using a security certificate. Secure RTP (Real-time Transport Protocol) provides encryption, message a - [How to give end customer an access to VOIPnow to view/manage the CDR and Call recordings](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-give-end-customer-an-access-to-voipnow-to-view-manage-the-cdr-and-call-recordings.md): This article covers how to give end customers an access to VOIPnow to view/manage the CDR and call recordings - [Getting Started with your VoIP Reseller Account](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/getting-started-with-your-voip-reseller-account.md): This guide runs through getting started with your Wholesale VoIP Reseller Account - [Number Porting](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/number-porting.md): Everything you need to know on Number Porting - [Can I port my existing phone numbers over?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/number-porting/can-i-port-my-existing-phone-numbers-over.md) - [How do I port numbers over to Hosted Network?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/number-porting/how-do-i-port-numbers-over-to-hosted-network.md) - [Reasons for Number Port Rejection](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/number-porting/reasons-for-number-port-rejection.md) - [Troubleshooting](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting.md) - [VoIP Troubleshooting Guide](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/voip-troubleshooting-guide.md): This support article contains a few steps/tricks to help resolve some of the more common VoIP Issues that may occur, it is designed to try and help partners diagnose and/or resolve VoIP issues quickly - [VoIP Fault Guide](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/voip-fault-guide.md): This support article contains a guide on what information Hosted Network support will need from you (the partner) when logging a VoIP fault. - [SIP ALG and turning it off](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/sip-alg-and-turning-it-off.md): What is SIP ALG and why do we recommend that you turn it off? - [Emails from VoIPNow going to SPAM](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/emails-from-voipnow-going-to-spam.md): This article explains how to stop emails sent from your VoIPNow account going into your SPAM folder. - [Technical References](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references.md) - [SIP Trunk Requirements: Ports, Protocols, and Codecs](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/sip-trunk-requirements-ports-protocols-and-codecs.md): This article outlines the essential requirements for SIP trunks - [How much bandwidth do I need for VoIP?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/how-much-bandwidth-do-i-need-for-voip.md) - [Grandstream Device Management System (GDMS)](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/grandstream-management-portal.md) - [How to login to the GDMS platform](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/grandstream-management-portal/how-to-login-to-the-gdms-platform.md): This is article covers how to log in using your GDMS account - [How to run diagnostic tests within the GDMS](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/grandstream-management-portal/how-to-run-diagnostics-on-phone-in-gdms.md): This article runs through some of the diagnostic capabilities of the Grandstream Device Management System and how to access them. - [How to add a site and move a VoIP Device into it](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/grandstream-management-portal/how-to-add-a-site-and-move-a-phone-into-it.md): This article goes over how you can add a site to the GDMS platform and move a VoIP device into it, essentially associating it with a customer - [How do I add/remove users from the GDMS Portal?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/grandstream-management-portal/how-to-get-a-new-user-added-to-the-portal.md): This article covers how partners can give additional users access to the GDMS to manage the phones and carry out troubleshooting - [Best Practice Guidelines](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/best-practice-guidlines.md): Guidelines on how to improve the uptime/stability of their services by implementing redundant links and failover options. - [Best Practices to Protect You from Toll Fraud](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/best-practices-to-protect-you-from-toll-fraud.md): This page provides information on how to prevent toll fraud - [Brand Specific Guides](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides.md): This section contains guides and information for the various SIP Phone brands. - [NetComm Router/ATA](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/netcomm-router-ata.md) - [How to register VOIPnow extension to NetComm device (NL1901ACV)](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/netcomm-router-ata/how-to-register-voipnow-extension-to-netcomm-device-nl1901acv.md): This article covers how to configure NetComm devices - [Cisco](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/cisco.md) - [SPA112 - Fax Settings](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/cisco/spa112-fax-settings.md) - [Grandstream](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/grandstream-handsets.md): Hosted Network supply Grandstream handsets with our VoIP Bundles, you may find the following manuals useful. - [How to enable TLS encryption on Grandstream phone](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/grandstream-handsets/how-to-enable-tls-encryption-on-grandstream-phone.md): This article covers how to configure TLS on your Grandstream Phones - [Upgrading the firmware on Grandsteam phones](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/grandstream-handsets/upgrading-the-firmware-on-grandsteam-phones.md) - [Setting up voicemail on the DP720 (Cordless Handset)](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/grandstream-handsets/setting-up-voicemail-on-the-dp720-cordless-handset.md): This article covers the setup of voicemail on the DP720 cordless handset. - [How to setup a VoIP Account on a Grandstream phone](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/grandstream-handsets/how-to-setup-a-voip-account-on-a-grandstream-phone.md): A guide on how to setup a Hosted Network VoIP Extension on a Grandstream phone. - [Grandstream GXP2140 Voicemail](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/grandstream-handsets/grandstream-gxp2140-voicemail.md) - [Setting up Monitored Call Parking](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/brand-specific-guides/grandstream-handsets/setting-up-monitored-call-parking.md) - [Managing Call Diversions for DID Numbers (AudioCodes SIP Trunks)](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/managing-call-diversions-for-did-numbers-audiocodes-sip-trunks.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.