Requesting co-managed router access
This article covers how to request admin access to a managed firewall or router so changes can be made to the appliance without intervention from Hosted Network support.
Overview
Routers provided as part of a SecureNetwork service are eligible for co-management, whereby full admin access is provided to allow a partner the ability to adjust configuration without assistance from Hosted Network support.
Co-managed access is by configured request on a per-service basis and not automatically configured for all managed routers.
Issues that arise as a result of partner-made changes may result in increased security risk, voidance of SLA and additional charges for recovery of configuration.
Please see disclaimer section below for more information.
1. Create a support ticket
Log a ticket via support@hostednetwork.com.au with the subject "Co-managed router access request" including the following details:
Service ID
Public IP from which management access is required (specific IP/s must be provided or external access cannot be provided)
Confirmation the disclaimer section of this KB has been understood and accepted
A single admin account called partner-admin will be provided by our support team via a secure password link.
2. Verify access
Once details are received, confirm you're able to access the appliance using the provided credentials from the IP/s specified.
Disclaimer
Co-management of SecureNetwork routers is offered to allow a partner greater flexibility in performing urgent changes to routers without engaging Hosted Network support.
All changes performed by a partner and their associated risk are the responsibility of the partner.
Co-managed services include syslog event logging for monitoring of changes performed
External management access must be restricted to specific source IPs. Partners are not to allow access from 'any' source IP
Downtime experienced as a result of partner-made changes on a co-managed service are not eligible for claims against SLA
Hosted Network take no responsibility for security breaches that occur as a result of partner-made changes
Charges will be incurred for restoration of router configuration by Hosted Network support
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