How to start a File Level Restore

Through the Veeam Self-Service Portal you can do a File Level restore to restore specific files from the backup files. This can be useful if you need to restore a specific version of a file or restoring specific directories.

If you cannot restore directly to the VM or are encountering an issue with the restore use the option to download the files and manually copy them back to the VM

To do a file level restore follow the steps below:

Step 1. Access the Veeam Self-Service backup portal by following this guide, LINK

Step 2. Once in the Veeam portal click on the 'Files' button at the top of the page

Step 3. On this page search for the VM you want to do a File Level restore at the top of the page or use the 'pick from list' option

Step 4. Click on the calendar icon and select a backup to restore from. If the date is greyed out then the there is no backup for that date. Then click 'Mount' to mount the restore to search the files

If there are multiple backups for that day then select the backup to restore from on the right side of the panel

Step 5. Once the backup has been mounted you should be able to see the Guest OS files, navigate to the file you want to restore from the panel on the left. Once you've found the file you want to restore select the file and then click on 'Restore' at the top.

If you want to keep the original copy select 'Keep' to restore it to a new location.

Step 6. Provide the Guest OS credentials the restore will use to access the VM for the restore and then click 'OK' to start the restore

If the restore fails to connect or won't accept the credentials then go down the route of downloading the files and manually copying them back by selecting 'Download' instead of 'Restore'.

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