Service Classes
Each location and line that a service can be installed on has a Service Class which is used by NBN to categorize and communicate the type of technology used, the availability and even the cost of installation.
Our Service Qualification will show you the Service Class for all NBN qualifications performed. For example:
Example of Qualification Results from the HN SQ Tool.

Service Class Definitions

Service Class 0
This is a location that will be serviceable by fibre to the premises (FTTP) but is not yet available.
Service Class 1
Is a location that is serviceable by fibre, however no NTD (internal equipment) OR PCD (external equipment) has been installed. An appointment will need to be made to organise its installation before the service can go live.
Service Class 2
The location is serviceable by fibre. The PCD has been installed, but no internal NTD’s are in place yet. An appointment will need to be made to organise its installation before the service can go live.
Service Class 3
The location is now serviceable by fibre. Both the external and internal devices have been installed. Services that are Class 3 can be activated in as little as a few hours once order confirmation is received.
Service Class 4
The location is planned to be serviceable by fixed wireless, but the tower is not live yet. You cannot activate a service or get an installation scheduled.
Service Class 5
The area is now serviceable by nbn™ fixed wireless, but there is no infrastructure in place. An appointment will need to be made to organise NTD and equipment installation before the service can go live.
Service Class 6
The antenna and the NTD are in place. Services can be ordered.
Service Class 7 – 9
These are in regards to satellite services with nbn™. Hosted Network do not offer satellite NBN services.
Service Class 10
This location will be serviceable by Copper for FTTN/FTTB, but is not yet live. nbn™ are still in the planning stages.
Service Class 11
This means the location is now nbn™ ready and a service can be ordered. However, additional infrastructure work such as internal cabling and jumpering is still required to be done by nbn. You should ensure that internal cabling is in place as well as the conduit. NBN Technicians will only run a physical cable and attach it to the home. Business will need to organise this themselves. FTTB will need to ensure nbn™ have access to the MDF. Internal cabling is the responsibility of the business end customer.
Service Class 12
The area is now serviceable and a service can be ordered however jumpering, typically at the FTTN node is required. Normally no access to the premise is required but can vary. If requested its suggested that MDF access be made available.
Service Class 13
Jumpering has already been performed and the location can be ordered against.
Service Class 20
A premises that will be serviceable by the HFC network.
Service Class 21
A site that is serviceable by HFC but has no lead-in or NTD in place.
Service Class 22
The premises, which is serviceable by HFC, has a lead-in, but no wall-plate/socket or NTD installed.
Service Class 23
HFC premises with a lead-in and wall-plate in place but no NTD installed.
Service Class 24
The property is now nbn™ ready with a lead in, wall-plate, and NTD installed. Service can now be ordered.
Service Class 30
This area will be serviceable by FTTC.
Service Class 31
The premises is serviceable by FTTC, but does not have a lead-in yet.
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