Local printers not redirecting to the VDI

A common issue with the Horizon DaaS platform is that the local printers don't redirect to the VDI when the user connects to the environment. The primary cause of this issue is either:

  • The Horizon Agent is not up to date, or

  • The Horizon Client is not up to date

We recommend configuring automatic Horizon Agent downloads by following this knowledge base article so that you can easily update the agent when a new version comes available: LINK

If you need to manually update the agent you can follow this knowledge base article: LINK

And the updated Horizon Client can be found via VMware's public website, Horizon Client

If updating both the Horizon Agent and the Horizon Client does not resolve the issue please reach out to our support team for further assistance.

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