What is an nbn Sevice Class and what does it mean?

An nbn service class is a code used by the National Broadband Network (nbn) to classify the status of internet service delivery at a particular address. It essentially indicates what type of technology will be used to deliver internet (fibre, copper, etc.) and how far along the installation process is at your location.

There are different service classes for different technologies, and each class has sub-classes that provide more detail on the specific stage of completion.

NBN Service Classes

Fibre to the Premises (FTTP)

Service Class	Definition
Service Class 0	The location will be serviceable by fibre (FTTP) in the future, but it’s not ready yet. NBN hasn’t finished connecting the local area.
Service Class 1	The location is serviceable by fibre, however no NBN equipment has been installed at the premises yet. You’re able to order a service and an installation appointment can be made.
Service Class 2	The location is ready to connect with fibre technology. The external devices have been installed at the premises, but no internal equipment is installed yet. You’re able to order a service and an installation appointment can be made.
Service Class 3	The location is fully installed and serviceable by fibre, with both the external and internal devices installed at the premises. You can order a service and it will be activated in 1-2 days.

Fixed Wireless (FW)

Service Class	Definition
Service Class 4	The location is planned to be serviceable by Fixed Wireless, but the tower is not built or ready for use.
Service Class 5	The location is now serviceable by NBN Fixed Wireless, but there’s no equipment installed at the premises. You are able to order a service and an installation appointment can be made.
Service Class 6	The location is ready to connect with Fixed Wireless technology. The antenna and the NTD (NBN connection device) are installed. You can order a service and it will be activated in 1-2 days.

Satellite

Please note that Hosted Network doesn’t provide Satellite based nbn services and these definitions are provided as a reference only.

Service Class	Definition
Service Class 7	The location is planned to be serviceable by Sky Muster (Satellite), but the infrastructure is not built or ready for use. You’ll have to wait for NBN to announce the area is ready for service.
Service Class 8	The location is now serviceable by Satellite, but there’s no dish or NBN connection box installed at the property yet.
Service Class 9	The location is ready to connect with Satellite technology. The antenna and the NBN connection device are installed.

Fibre To The Node (FTTN)

Service Class	Definition
Service Class 10	The location is planned to be serviceable by copper for FTTN/FTTB but is not ready yet. Customers can pre-sign with us, but NBN are still in planning stages.
Service Class 11	The location is ready to connect using copper technology, but additional works are needed. It’s best to make some arrangements prior to your installation for the lead-in cabling. You’re able to order a service and an installation appointment can be made.
Service Class 12	The location is ready to connect using copper technology, but additional works are needed. This class only requires jumper cabling to connect you to the network. You’re able to order a service and an installation appointment can be made if the line is not already active. The technician will not attend the home and will perform required work at the node.
Service Class 13	The location is ready to connect using copper technology, and all required cabling is installed and connected. You can order a service and it will be activated in 1-2 days.

Hybrid Fibre Coaxial (HFC)

Service Class	Definition
Service Class 20	The location will be serviceable by Hybrid Fibre (HFC) in the future, but it’s not ready yet – NBN hasn’t finished connecting the local area.
Service Class 21	The location is ready to connect using hybrid fibre technology, but additional works are needed to install lead-in cabling. You’re able to order a service and an installation appointment can be made.
Service Class 22	The location is ready to connect using HFC technology, but additional works are needed to install a network device and wall point. You’re able to order a service and an installation appointment can be made.
Service Class 23	The location is ready to connect using HFC technology, but additional works may be needed to install a network device. You’re able to order a service and an installation appointment can be made if a self-installation kit cannot be used.
Service Class 24	The location is ready to connect using HFC technology, and all required cabling/equipment has been installed. You can order a service and it will be activated in 1-2 days.

Fibre To The Curb(FTTC)

Service Class	Definition
Service Class 30	The location will be serviceable by copper and fibre (FTTC) in the future, but it’s not ready yet – NBN hasn’t finished connecting the local area.
Service Class 31	The location is ready to connect using copper and fibre technologies, but additional works are needed to install lead-in cabling. You’re able to order a service and an installation appointment can be made.
Service Class 32	The location is ready to connect using copper and fibre technologies, but additional works are needed to connect the premises to a distribution point. You’re able to order a service and an installation appointment can be made.
Service Class 33	The location is ready to connect using FTTC, but additional works may be needed to install a network device. You’re able to order a service and an installation appointment can be made if a self-installation kit cannot be used.
Service Class 34	The location is ready to connect using FTTC, and all required cabling/equipment has been installed. You can order a service and it will be activated in 1-2 days.

By knowing your service class, you can get a general idea of what type of internet you can expect (fibre optic, cable, etc.) and how long it might take before you can get connected.

If you'd like to find out your specific nbn service class, give our Sales Team a call via 1300 781 148 Option 1 or you can use our Service Qualification Tool via the Partner Portal