# Managing Call Diversions for DID Numbers (AudioCodes SIP Trunks)

The Hosted Network Partner Portal allows you to manage **call diversions** for Direct In Dial (DID) numbers associated with **SIP Trunks delivered via our AudioCodes platform**.

Call diversion is an all-or-nothing setting that redirects all inbound calls for a specific DID to an alternate destination number. This ensures that calls can be handled elsewhere when required, such as during office closures, outages, or when a business needs to temporarily route calls to another site or mobile number.

Please note that this functionality applies only to SIP Trunks provisioned through the **AudioCodes platform**. It does not apply to SIP Trunks delivered via the **VoIPNow platform (sip01 and sip02.mhn.net.au)**, which are managed separately.

This article will walk you through the key details and step-by-step instructions for setting up and managing DID call diversions.

### Things to Keep in Mind

* Only one diversion per DID can be active at a time.
* Diversions take effect immediately once saved.
* Diversions can only point to full national numbers or mobile numbers.
* Special numbers (13/1300/1800) and emergency numbers (e.g., 000) cannot be set as diversion destinations.
* Make sure the destination number is entered in the correct format.

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### How to Access the Call Diversions Feature

1. **Log in to the Partner Portal**
   * Use your Hosted Network Partner Portal credentials to sign in.
2. **Navigate to My Services**
   * From the main menu, go to **Services > My Services**.
3. **Select a SIP Trunks Service**
   * Find the SIP Trunks service that contains the DIDs you want to manage.
   * You can use the **Service Type filter** to narrow down the list to SIP Trunks only.
4. **Open Call Diversions**
   * On the service details page, click **Manage Call Diversions**.
   * This will take you to the Call Diversions page, where all assigned DIDs are listed.

If you do not see the **Manage Call Diversions** option, the feature may not be available for your account or for the selected service. In this case, contact your primary account holder or the Hosted Network Support team for assistance.

### Setting Up a Call Diversion

1. **Locate your DID**
   * On the **Call Diversions** page, find the DID number you want to divert.
   * Click **Enable Forwarding** next to the DID.
2. **Enter the destination number**
   * Type the phone number you want calls forwarded to.
   * Only full Australian landline or mobile numbers are supported (e.g., **0291234567** or **0412345678**).
   * Special numbers (13/1300/1800) and emergency numbers (e.g., 000) are not permitted.
3. **Activate the diversion**
   * Click **Activate** to save your diversion.
   * The diversion will take effect immediately.
4. **Confirm diversion status**
   * Once active, the DID’s card will display as green and show **Forwarding** along with the destination number.

### Removing a Call Diversion

1. **Select the DID**
   * On the Call Diversions page, locate the DID that has an active diversion (green **Forwarding** card).
2. **Remove the diversion**
   * Click **Remove**.
   * Confirm when prompted. The diversion will be removed immediately.


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