# Setting up Monitored Call Parking

The Grandstream handsets all support the use of "**Monitored call parking"** with our VoIPNow platform via the built in features of the phones and the call codes programmed into VoIPNow.

You can follow the guide below to configure **"Monitored Call Parking"** on the Grandstream handsets.

{% hint style="info" %}
The guide below applies to the Grandstream GXP2100 and GXP1700 series handsets, other models do support this but their interfaces can vary greatly
{% endhint %}

### Monitored Call Parking Setup Guide

**1.** Login to the WebGUI of the phones (***NOTE:** you can find the IP Address of most grandstream phones by pressing the **"UP"** key on the directional pad*)

![Grandstream Login Screen](https://3953723498-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LYYiX2aEcPAPdzrvDc4%2F-Lb1EcpT8jUhKNthcGVU%2F-Lb1Hydr2pVEmljVb5Hd%2Fgrand_1.PNG?alt=media\&token=ee23ef04-9464-4728-a96f-98f736fbda87)

**2.** Once logged in hover over **"Settings"**, and then hover over **"Programmable Keys"**, then click on **"Virtual Multi-Purpose Keys"**.

![Virtual Multi-Purpose Keys location](https://3953723498-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LYYiX2aEcPAPdzrvDc4%2F-Lb1EcpT8jUhKNthcGVU%2F-Lb1JjOJAd3DQQN7tzAm%2Fgrand_2.png?alt=media\&token=70d3dacf-deb1-408b-9bf8-d5f9b90fda56)

**3.** On the page that opens you should see a list of Multi-Purpose keys that match the number of lines on the Grandstream device. Click on **"Edit VPK"** to the right of the line where you want the **"Monitored Call Park"** key to be

![Virtual Multi-Purpose Keys settings](https://3953723498-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LYYiX2aEcPAPdzrvDc4%2F-Lb1EcpT8jUhKNthcGVU%2F-Lb1OEL3M_Z6ArQmbGZ9%2Fgrand_3.png?alt=media\&token=713bd6d4-c2d0-418f-9ba2-e463158a7f1e)

**4.** In the window that opens up set the **"Mode"** to **"Monitored Call Park"**, and set the **"Accounts"** dropdown to match the active account (*usually Account 1*). Then in the description field give it a name the user will understand (*Park 1 or something like **"Call Park 1"***).

For the **"Value"** field you need to enter **"\*xxxx\*2y"** *(**xxxx** = the organisation ID, this can be found on any extension details page as part of the **"xxxx\*xxx"** username, **y**= parking lot position e.g. \*xxxx\*21 is lot 1*)

Click **"Save"** to save the button changes

![Edit VPK Page](https://3953723498-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LYYiX2aEcPAPdzrvDc4%2F-Lb1EcpT8jUhKNthcGVU%2F-Lb1UlB46t6Tnr2Y5j9w%2Fgrand_4.PNG?alt=media\&token=e31f2bf0-729a-4723-b153-a9d84e9fed7f)

**5.** Click on **"Save VPK"** to make the changes take affect and appear on the screen

![Save the changes to the Virtual Multi-Purpose Keys](https://3953723498-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LYYiX2aEcPAPdzrvDc4%2F-Lb1EcpT8jUhKNthcGVU%2F-Lb1WF2-8tkgQB7mpVMU%2Fgrand_5.png?alt=media\&token=c2e97a8c-889f-42d2-8b33-e57f0c7e64e7)

### "No Dial Plan Matched" error

You may encounter a **"No Dial Plan Matched"** error when trying to use the **"Monitored Call Parking"** buttons the first time after configuring them. This is a relatively easy fix, you can follow the below steps to fix this issue:

{% hint style="info" %}
If you cannot see the "Dial Plan" menu option please ensure your phones firmware is up to date
{% endhint %}

**1.** In the WebGUI of the phone go to **"Accounts"**, then **"Account 1"** and then **"Dial Plan"**

![](https://3953723498-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LYYiX2aEcPAPdzrvDc4%2F-Lyb5pTfaabJOJOgoXbk%2F-Lyb7zHokog3DCePFlF2%2FG0dFegHvy9.png?alt=media\&token=aa6cdde2-1095-4d56-8864-a04f6eab19e5)

**2.** In the page that loads up you should be able to see the existing Dial Plan settings, check to see if you can see a pattern for **"\*xxxx\*xx"** already in there. If you cannot then click on **"Add"** at the top of the table

![](https://3953723498-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LYYiX2aEcPAPdzrvDc4%2F-Lyb5pTfaabJOJOgoXbk%2F-Lyb8El_G4O8Ea3Rh2JZ%2FPGty3Q8wp4.png?alt=media\&token=d2734b15-e5e0-4e80-b032-7b28ed0e3444)

**3.** In the new field that is added put **"\*xxxx\*xx"** into the **"Rule"** field

![](https://3953723498-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LYYiX2aEcPAPdzrvDc4%2F-Lyb5pTfaabJOJOgoXbk%2F-Lyb8gYDH3dftnl3-dI3%2Fbrave_7PCypvg3Op.png?alt=media\&token=5aa61ed7-612c-408f-ac0a-61fd40c2bb92)

**4.** Click **"Save"** at the top of the table to save the new dial plan. Then test the call parking again

![](https://3953723498-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LYYiX2aEcPAPdzrvDc4%2F-Lyb5pTfaabJOJOgoXbk%2F-Lyb9F6wzDCYT4RJHsfp%2FDV7nePwowu.png?alt=media\&token=934e430a-2f8b-4f33-8f38-b62a25bf24bb)

If you still encounter issues with the call parking please contact our support team on <support@hostednetwork.com.au>