# Setting up Monitored Call Parking

The Grandstream handsets all support the use of "**Monitored call parking"** with our VoIPNow platform via the built in features of the phones and the call codes programmed into VoIPNow.

You can follow the guide below to configure **"Monitored Call Parking"** on the Grandstream handsets.

{% hint style="info" %}
The guide below applies to the Grandstream GXP2100 and GXP1700 series handsets, other models do support this but their interfaces can vary greatly
{% endhint %}

### Monitored Call Parking Setup Guide

**1.** Login to the WebGUI of the phones (***NOTE:** you can find the IP Address of most grandstream phones by pressing the **"UP"** key on the directional pad*)

![Grandstream Login Screen](/files/-Lb1Hydr2pVEmljVb5Hd)

**2.** Once logged in hover over **"Settings"**, and then hover over **"Programmable Keys"**, then click on **"Virtual Multi-Purpose Keys"**.

![Virtual Multi-Purpose Keys location](/files/-Lb1JjOJAd3DQQN7tzAm)

**3.** On the page that opens you should see a list of Multi-Purpose keys that match the number of lines on the Grandstream device. Click on **"Edit VPK"** to the right of the line where you want the **"Monitored Call Park"** key to be

![Virtual Multi-Purpose Keys settings](/files/-Lb1OEL3M_Z6ArQmbGZ9)

**4.** In the window that opens up set the **"Mode"** to **"Monitored Call Park"**, and set the **"Accounts"** dropdown to match the active account (*usually Account 1*). Then in the description field give it a name the user will understand (*Park 1 or something like **"Call Park 1"***).

For the **"Value"** field you need to enter **"\*xxxx\*2y"** *(**xxxx** = the organisation ID, this can be found on any extension details page as part of the **"xxxx\*xxx"** username, **y**= parking lot position e.g. \*xxxx\*21 is lot 1*)

Click **"Save"** to save the button changes

![Edit VPK Page](/files/-Lb1UlB46t6Tnr2Y5j9w)

**5.** Click on **"Save VPK"** to make the changes take affect and appear on the screen

![Save the changes to the Virtual Multi-Purpose Keys](/files/-Lb1WF2-8tkgQB7mpVMU)

### "No Dial Plan Matched" error

You may encounter a **"No Dial Plan Matched"** error when trying to use the **"Monitored Call Parking"** buttons the first time after configuring them. This is a relatively easy fix, you can follow the below steps to fix this issue:

{% hint style="info" %}
If you cannot see the "Dial Plan" menu option please ensure your phones firmware is up to date
{% endhint %}

**1.** In the WebGUI of the phone go to **"Accounts"**, then **"Account 1"** and then **"Dial Plan"**

![](/files/-Lyb7zHokog3DCePFlF2)

**2.** In the page that loads up you should be able to see the existing Dial Plan settings, check to see if you can see a pattern for **"\*xxxx\*xx"** already in there. If you cannot then click on **"Add"** at the top of the table

![](/files/-Lyb8El_G4O8Ea3Rh2JZ)

**3.** In the new field that is added put **"\*xxxx\*xx"** into the **"Rule"** field

![](/files/-Lyb8gYDH3dftnl3-dI3)

**4.** Click **"Save"** at the top of the table to save the new dial plan. Then test the call parking again

![](/files/-Lyb9F6wzDCYT4RJHsfp)

If you still encounter issues with the call parking please contact our support team on <support@hostednetwork.com.au>


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