# Troubleshooting

- [VoIP Troubleshooting Guide](/support/services/voice-over-ip-voip/troubleshooting/voip-troubleshooting-guide.md): This support article contains a few steps/tricks to help resolve some of the more common VoIP Issues that may occur, it is designed to try and help partners diagnose and/or resolve VoIP issues quickly
- [VoIP Fault Guide](/support/services/voice-over-ip-voip/troubleshooting/voip-fault-guide.md): This support article contains a guide on what information Hosted Network support will need from you (the partner) when logging a VoIP fault.
- [SIP ALG and turning it off](/support/services/voice-over-ip-voip/troubleshooting/sip-alg-and-turning-it-off.md): What is SIP ALG and why do we recommend that you turn it off?
- [Emails from VoIPNow going to SPAM](/support/services/voice-over-ip-voip/troubleshooting/emails-from-voipnow-going-to-spam.md): This article explains how to stop emails sent from your VoIPNow account going into your SPAM folder.