> For the complete documentation index, see [llms.txt](https://kb.hostednetwork.com.au/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting.md).

# Troubleshooting

- [VoIP Troubleshooting Guide](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/voip-troubleshooting-guide.md): This support article contains a few steps/tricks to help resolve some of the more common VoIP Issues that may occur, it is designed to try and help partners diagnose and/or resolve VoIP issues quickly
- [VoIP Fault Guide](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/voip-fault-guide.md): This support article contains a guide on what information Hosted Network support will need from you (the partner) when logging a VoIP fault.
- [SIP ALG and turning it off](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/sip-alg-and-turning-it-off.md): What is SIP ALG and why do we recommend that you turn it off?
- [Emails from VoIPNow going to SPAM](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/emails-from-voipnow-going-to-spam.md): This article explains how to stop emails sent from your VoIPNow account going into your SPAM folder.


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