# Troubleshooting - [VoIP Troubleshooting Guide](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/voip-troubleshooting-guide.md): This support article contains a few steps/tricks to help resolve some of the more common VoIP Issues that may occur, it is designed to try and help partners diagnose and/or resolve VoIP issues quickly - [VoIP Fault Guide](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/voip-fault-guide.md): This support article contains a guide on what information Hosted Network support will need from you (the partner) when logging a VoIP fault. - [SIP ALG and turning it off](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/sip-alg-and-turning-it-off.md): What is SIP ALG and why do we recommend that you turn it off? - [Emails from VoIPNow going to SPAM](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/emails-from-voipnow-going-to-spam.md): This article explains how to stop emails sent from your VoIPNow account going into your SPAM folder. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.