Alert Centre

Alert Centre Overview

The Alert Centre allows you to manage and configure system notifications for your services, helping your team stay informed about key network events and incidents.

What It Does

The Alert Centre provides centralised control over alerts and notifications related to your Hosted Network services. It includes two main types of alerts:

• WAN Alerts: These alerts are configured on a per-service basis within the portal. You can enable WAN monitoring and specify which email addresses should receive these alerts.

• Incident Alerts: These cover issues related to Hosted Network services such as non-NBN, NBN, and Enterprise Ethernet. You have granular control over where each type of incident notification is sent—whether that’s a single shared inbox or multiple addresses for different teams.

How It Works

Within the Alert Centre:

• You can enable or disable specific alerts depending on what’s relevant to your business.

• Notifications can be sent to one or multiple recipients, allowing flexibility based on how your organisation manages service communications.

• Once your configuration is complete, click Save at the bottom of the page. All future alerts will follow your updated preferences.

Need Help?

If you have any questions or would like a guided setup, please contact your Account Manager or the Support Team. They can schedule a session to walk you through the configuration in more detail.

Watch the Walkthrough

For a full step-by-step demonstration of how to configure the Alert Centre, watch the video walkthrough linked above.