> For the complete documentation index, see [llms.txt](https://kb.hostednetwork.com.au/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.hostednetwork.com.au/support/getting-started/getting-support/service-status-and-incidents/alert-centre.md).

# Alert Centre

### Alert Centre Overview

The **Alert Centre** allows you to manage and configure system notifications for your services, helping your team stay informed about key network events and incidents.

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#### What It Does

The Alert Centre provides centralised control over alerts and notifications related to your Hosted Network services. It includes two main types of alerts:

* **WAN Alerts:**\
  These alerts are configured on a per-service basis within the portal. You can enable WAN monitoring and specify which email addresses should receive these alerts.
* **Incident Alerts:**\
  These cover issues related to Hosted Network services such as **non-NBN**, **NBN**, and **Enterprise Ethernet**. You have granular control over where each type of incident notification is sent—whether that’s a single shared inbox or multiple addresses for different teams.

#### How It Works

Within the Alert Centre:

* You can **enable or disable** specific alerts depending on what’s relevant to your business.
* Notifications can be sent to **one or multiple recipients**, allowing flexibility based on how your organisation manages service communications.
* Once your configuration is complete, click **Save** at the bottom of the page. All future alerts will follow your updated preferences.

#### Need Help?

If you have any questions or would like a guided setup, please contact your **Account Manager** or the **Support Team**. They can schedule a session to walk you through the configuration in more detail.

#### Watch the Walkthrough

For a full step-by-step demonstration of how to configure the Alert Centre, **watch the video walkthrough** linked above.


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