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  • Service Status and Incidents
    • Status Page
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  • Services
    • Desktop as a Service
      • Frequently Asked Questions
      • Getting Started
        • Responsibility Matrix
        • Active Directory Configuration
        • Configuration of the DHCP Server
        • Configuring the Group Policies
        • Next Steps
      • VMware Horizon Agent
        • Configuring automatic Horizon Agent downloads
        • Manually updating the VMware Horizon Agent
        • Reconnecting the Horizon Agent on a VDI
      • DaaS Admin Tasks
        • Accessing the VDI VM Console
        • How to assign and un-assign a user from a VDI
        • Expanding VDI Assignment/s
        • Deleting VDI from Desktop Assignments
        • Managing VDI / Hosted Desktop disk space
        • Modifying an existing Gold Image
        • Basic Security Changes for the DaaS Portal
        • Configuring 2FA on the DaaS Portals or VDI
        • Creating a new Gold Image
        • Configuring permissions for the Domain Join account
      • Known Issues & Troubleshooting Guides
        • Connection loss when connecting to a VDI
        • Local printers not redirecting to the VDI
      • Getting Started with your Demo DaaS Desktop
    • Backup as a Service
      • Tenant Management via VSPC
        • VSPC Overview
        • Creating Companies
        • Adjusting tenant storage allocation
      • Configuration with Veeam B&R
        • Getting Started
        • Configuring Backup Jobs
        • Configuring Backup Copy Jobs
      • Configuration of Veeam Agents via VSPC
        • Getting Started
        • Installing Agents
        • Using backup policies
    • Disaster Recovery as a Service
      • Getting Started
      • Configuring Replication Jobs
      • Performing Failover
    • Infrastructure as a Service
      • Getting Started
        • How to login to vCloud Director
        • vCloud Resource Allocation
      • Virtual Machines & vApps
        • Creating a new Virtual Machine
        • What is a vApp and how to create one?
        • Mounting an ISO to a VM
        • Accessing the VM console
        • Using VM snapshots
        • Converting a VM to a Template
      • Backup and Restorations
        • Accessing Veeam Self Service Backup Portal
        • Creating a Backup Job
        • Enabling Application-Aware Processing in Veeam Self-Service Portal
        • Setting up Guest Processing
        • How to start a File Level Restore
        • How to carry out a full VM restore
        • Archived: Restoring a VM or guest files
      • Networking
        • Routed, Isolated and Direct networks in vCloud
        • How to create/delete a vApp network
        • How to create/delete a new Organization level network
        • Configure the SSL VPN on the VMware Edge Gateway
      • Administrative Tasks
        • Creating Users
        • What is a 'Catalog' and how to create one
        • Uploading ISO files or OVA/OVF templates
        • Setting up Azure AD SAML based authentication for vCloud
        • Microsoft Software Licensing
        • Activating Windows Servers
        • Checking and Decreasing IaaS resources
    • Voice over IP (VoIP)
      • Best Practices to Protect You from Toll Fraud
      • Best Practice Guidelines
      • Inbound Numbering System
        • How to access the Inbound Numbering System?
        • Creating a new user
        • Diverting 1300/1800 straight to VoIPnow
        • Moving a DID between services
        • Creating a basic IVR
      • Grandstream Device Management System (GDMS)
        • How to login to the GDMS platform
        • How to run diagnostic tests within the GDMS
        • How to add a site and move a VoIP Device into it
        • How do I add/remove users from the GDMS Portal?
      • 3CX Guides
        • How to configure our CTS Trunk on 3CX
        • Resolving Call Quality issues on 3CX deployments
        • How to configure a SIP Trunk on 3CX
        • Changes to default 3CX Headers
      • Microsoft Teams Direct Routing
        • Getting Support for Microsoft Direct Routing
        • Configuration Guide
        • Troubleshooting Call Routing
        • Unable to Dial Internationally from Teams
        • Creating a resource account and assigning a Direct Routing DID
        • "Call cannot be connected" error with Auto-Attendants and Queues
        • Creating Dial Plans to Prefix Outbound Calls
      • Brand Specific Guides
        • NetComm Router/ATA
          • How to register VOIPnow extension to NetComm device (NL1901ACV)
        • Cisco
          • SPA112 - Fax Settings
        • Grandstream
          • How to enable TLS encryption on Grandstream phone
          • Upgrading the firmware on Grandsteam phones
          • Setting up voicemail on the DP720 (Cordless Handset)
          • How to setup a VoIP Account on a Grandstream phone
          • Grandstream GXP2140 Voicemail
          • Setting up Monitored Call Parking
      • General
        • Getting Started with your VoIP Reseller Account
        • How much bandwidth do I need for VoIP?
      • VoIP Troubleshooting
        • VoIP Troubleshooting Guide
        • VoIP Fault Guide
        • SIP ALG and turning it off
        • Emails from VoIPNow going to SPAM
      • Number Porting
        • Can I port my existing phone numbers over?
        • How do I port numbers over to Hosted Network?
        • Reasons for Number Port Rejection
      • VoIPNow Guides
        • How to activate call recording in VOIPnow
        • Configuring Charging Plans to add margin to outbound calls
        • Configuring Charging Plans to add margin to 13/1300/1800 Inbound calls
        • What is a valid Caller ID?
        • How can I make Anonymous Calls?
        • Getting a breakdown on the resources for an Organization
        • Configuring Fax to Email
        • VoIP Bundle Creation & Implementation
        • Uploading Sound files to VoIPNow
        • How does Call Parking work on VoIPNow?
        • Transferring Calls Waiting in Queues
        • How to setup a Queue (Hunt Group)
        • How to find a list of all the numbers assigned to your Service Provider account
        • How to do a context jump based on the incoming Called DID
        • How to change Music on Hold for an extension
        • Creating and updating a time interval
        • How to apply a time interval to an Incoming Call Rule
        • How to add an Incoming Caller ID Prefix with an IVR
        • Applying sound files to an IVR
        • How to configure an IVR to transfer to an external number
        • How to enable International Call barring on Organizations and Users
        • List of the common issues submitted by the partners
        • How to Configure BLF on Virtual Multi-Purpose Key
        • How to configure Intercom/Paging
        • How to configure TLS and SRTP on VOIPnow and Grandstream Phones
        • How to give end customer an access to VOIPnow to view/manage the CDR and Call recordings
      • SIP Trunk Requirements: Ports, Protocols, and Codecs
    • Connectivity
      • Internet Services
        • IP Geolocation
        • What is an nbn Sevice Class and what does it mean?
        • Troubleshooting
          • Advanced Troubleshooting
            • nbn Enterprise Ethernet
            • Telstra Ethernet Access and AAPT Fibre
            • nbn TC4 Connectivity
              • FTTP (Fibre to the Premise)
              • FTTN/B (Fibre to the Node/Basement) or VDSL2
              • FTTC (Fibre to the Curb)
              • HFC (Hybrid Fibre Coaxial)
              • Wireless
          • Logging a fault for your WAN Service
          • nbn Self-Diagnostic Tool
          • WAN Diagnostic Tool
          • WAN Monitoring
        • Technical Reference
          • What is CGNAT and How does it work?
          • Ethernet Service Shaping Requirements
          • Router configuration for Telstra 4G/5G services
      • SD-WAN
        • Getting Started
          • How to login to Antares V2 Portal
          • Getting Familiar with Antares Portal
    • Security
      • SecureNetwork
        • Requesting co-managed router access
  • Partner Portal
    • Rebilling System
      • End Customers Management
        • Services
        • Recurring and Once-Off Charges
      • Charging Plans
      • Rebilling Configuration
        • Integrations
        • Integration Errors
        • Email Settings
        • Product Settings
        • Bank Account
        • Invoice Details
    • Service Qualifications
      • How perform a WAN Service Qualification
      • WAN Service Qualifications Drafts
      • WAN Service Qualification History
      • FTTP Upgrade
    • Security
      • Multi-Factor Authentication
      • Microsoft Single Sign-On (SSO)
      • Account Permissions
    • General
      • Managed Contacts
      • How to cancel services in the Partner Portal
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