# Emails from VoIPNow going to SPAM Due to the way **VoIPNow** sends emails out many people find that their Voicemail or Fax emails sent to them have ended up in the Junk/SPAM folder or they flat out don't receive the email at all as it fails security checks. This is due to **VoIPNow** sending the email out **"AS"** you, so it will appear as you sending yourself an email (FROM: , TO: ) instead of coming from a generic email address. To stop the emails going to SPAM all you need to do is add in the below entry to your SPF record within your DNS hosting: ``` a:4psa-svr.mhn.net.au ``` So the full SPF record will look something like the below if you don't currently have an SPF record, but if you already have one just add the above to the existing record ``` v=spf1 mx a:4psa-svr.mhn.net.au -all ``` Please feel free to contact Hosted Network Support on 1300-781-148 or via email at if you encounter any issues. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/troubleshooting/emails-from-voipnow-going-to-spam.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.