# How do I add/remove users from the GDMS Portal? ## Overview Due to how the Grandstream Device Management System (GDMS) permissions work you cannot directly add your own new users to the platform, this is something that Hosted Network will need to do on your behalf. To request a new user to be given access to your GDMS account all you need to do is email support\@hostednetwork with the details below: * User Full Name * User Email Address Once that has been submitted and we have processed the request the user should receive an invite from the GDMS platform, all they need to do is open the link and enter their desired password to be given access to the platform. To remove user access you just need to provide the above information and request us to remove their access. If you encounter any issues with this guide or have any questions please don't hesitate to reach out to our support team via email at or via phone on 1300 781 148. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/technical-references/grandstream-management-portal/how-to-get-a-new-user-added-to-the-portal.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.