> For the complete documentation index, see [llms.txt](https://kb.hostednetwork.com.au/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/yeastar/getting-started/setting-up-an-ivr-auto-attendant-in-yeastar.md).

# Setting Up an IVR (Auto Attendant) in Yeastar

An IVR plays a recorded menu ("Press 1 for Sales, press 2 for Support...") and routes callers based on what they press, so calls reach the right place without a live receptionist.

**Prerequisite**: Have a greeting recorded or an audio file ready to upload (WAV/MP3) before you start.

**To set up an IVR:**

1. Go to **Call Features > IVR**, click **Add**.
2. On the **Basic** tab, configure:
   * **Number** - the internal number used to reach this IVR directly (default range 6200–6299).
   * **Name** - something identifiable, e.g. "Main Menu".
   * **Prompt** - upload or record the greeting; you can chain up to 5 audio files.
   * **Prompt Repeat Count** / **Response Timeout** / **Digit Timeout** - how many times the greeting replays and how long the system waits for caller input.
   * Optional toggles: allow callers to dial extensions directly, dial ring groups/queues/conferences by number, place outbound calls, or check voicemail - all from within the IVR.
3. On the **Key Press Event** tab, assign a destination to each key (0–9, \*, #): an extension, voicemail, another IVR (for multi-level menus), a ring group/queue, an external number, or hang up. Also set:
   * **Response Timeout** destination - where to send the call if the caller doesn't press anything.
   * **Invalid Input Destination** - where to send the call if they press a key that isn't assigned.
4. Click **Save and Apply**.
5. Finally, point an inbound route to this IVR (Section 2) so calls actually reach it.

**Useful IVR variations:**

* **Multi-level IVR**: assign another IVR as a key press destination to build sub-menus (e.g., Sales → Region A / Region B).
* **Time-based key routing**: route the same key press to different destinations depending on business hours vs. after hours.
* **Remote prompt changes**: enable "Dial #9 to Modify IVR Prompt" so an authorized user can call in and re-record the greeting on the fly (handy for unplanned closures).

If you run into an issue that isn't covered here, [our support team is here to help.](/support/getting-started/getting-support.md)


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