> For the complete documentation index, see [llms.txt](https://kb.hostednetwork.com.au/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/yeastar/getting-started/how-to-manage-extensions-in-yeastar.md).

# How to Manage Extensions in Yeastar

An extension is the internal number assigned to each staff member. Once created, you can edit settings, change presence/availability, and manage passwords without needing to raise a ticket.

#### Edit an extension

1. Go to **Extension and Trunk > Extension**.
2. Find the extension in the list and click the edit (pencil) icon.
3. Update the settings you need - caller ID, voicemail, function keys, ring strategy, etc.
4. Click **Save**, then **Apply**.

To update several extensions at once, select their checkboxes on the list, click **Edit**, choose the setting you want to change, and apply it in bulk.

#### Reset a user's password

If a staff member is locked out of the PBX portal or their Linkus app, an admin can reset their password from **Extension and Trunk > Extension**, selecting the extension, and using the reset password option - no need to wait on support for routine resets.

#### Presence and call forwarding

Presence controls how the PBX treats calls to a user based on their current status (Available, Away, Do Not Disturb, Lunch Break, Off Work, Business Trip). Each presence state can have its own call forwarding rule, ring strategy, and ring timeout - for example, forwarding calls to voicemail automatically when a user sets themselves to Do Not Disturb.

* **Change presence manually**: Admins can switch a user's presence from the portal; users can also switch their own presence from the Linkus app or a function key.
* **Automate presence**: Presence can switch automatically based on your configured Business Hours and Holidays, so staff don't need to remember to update their own status.
* **Forward calls based on presence**: Under the extension's settings, configure different forwarding destinations for each presence state (e.g., ring the mobile number when Away, go straight to voicemail when Off Work).

If you run into an issue that isn't covered here, [our support team is here to help.](/support/getting-started/getting-support.md)


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