> For the complete documentation index, see [llms.txt](https://kb.hostednetwork.com.au/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/yeastar/getting-started.md).

# Getting Started

This guide covers where to find your Yeastar login details and how to access the PBX web portal for the first time.

### Find Your Login URL and Credentials

Your PBX login link and initial login credentials are provided in two places:

1. **Partner Portal** - Go to the relevant service under **Service Details**. The management portal link is listed there.
2. **Service Completion Advice notification** - Sent once your Yeastar order has been provisioned, this email includes the portal URL along with your initial login credentials.

If you can't locate either of these, contact Hosted Network support and we can resend the details.

### Forgot Your Password?

1. On the login page, click **Forgot Password?**
2. Enter your username (or extension number) and the email address associated with the super administrator account.
3. Click **Send**. A reset link will be emailed to that address.
4. Open the email and click the reset link — it's valid for **30 minutes** and can only be used once.
5. Enter your new password twice and click **Save**.

**Note:** If you've also forgotten the super administrator's *username*, it can't be recovered — the system would need to be reset to reconfigure a new one. Contact Hosted Network support before doing this.

### Still Can't Log In?

If you've confirmed the correct URL and credentials and are still unable to access the portal, contact Hosted Network support with:

* The PBX domain/URL you're trying to reach
* Any error message shown on screen
* Whether this is a first-time login or a previously working account


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