> For the complete documentation index, see [llms.txt](https://kb.hostednetwork.com.au/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/uploading-sound-files-to-voipnow.md).

# Uploading Sound files to VoIPNow

{% hint style="info" %}
The sound file needs to be a .wav or .mp3 file type for best results.
{% endhint %}

**Step 1** - Login to the VoIPNow portal with your service provider account or VoIP bundle account

*URL -* [*sip01.mhn.net.au*](http://sip01.mhn.net.au/)

**Step 2** - Navigate to the user you wish to upload the sound file to, in the below example we have used the user ‘Call Handling’ because all the IVR and Queue extensions are setup there.

![](https://lh4.googleusercontent.com/B2En6zqOexBGm4vLeVT2M4ejdX_reZiwngTt_y0WWOYOfCdDmjsDQaiJXbQsd5WSjOTnJYI7E39nCW5Q8-1JgH83_jD2HHtiU23rcM8Us4Kbf9XHy87qk7WtSf-vuSpcG0z40_JN)

**Step 3** - When in the user management click on the ‘Sounds’ button, it will look like the icon below:

![](https://lh4.googleusercontent.com/rBjdymGYESU5wWENyoMdaMn5dMuTXX9QKrkUaWDhUwHatkJJqW47B2dJAHg-OKVREgqHHx6k7IRObQnq-RbeiBoKOHLrKRbquCDZFKKRzq5X3nAEVxx9FsEoRqpRdeK1KI6qj_WN)

**Step 4** - In the sounds management window click on ‘Add Sound’.

![](https://lh5.googleusercontent.com/9-bjqOLdWf-1StMBe5bTdKjPiUOGol_2TuOZNVZmGUFiuqOz-pvD6rC3lvgnovDBU_USIjGZy1AWGCidzYRzUzyAyvj1sIyCDfJhWMBekvCN-V9f4T-cnbLzJ6jUJOl0wT9011hF)

**Step 5** - Give the new sound a name that you can use to easily locate it (e.g. for a welcome message you can just use “ClientName\_Greeting”), select the sound file and tick ‘Default Sound File’.

![](https://lh4.googleusercontent.com/rNxj6mxum191FOVCDoMsxJJyraRQzgEE3-nazE1soOfWGnt03NXHWXB8KGPzkWyRaGAMlqJfZjpBuwxV3JONX3CNhkI_8y0r1SjPSDvvO9St4vkKVKBHztkAqabDqI2yPbxd-PhE)

**Step 6** - Click OK at the bottom of the page to upload the sound file.

You can now select the sound file to apply to a queue or IVR.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/uploading-sound-files-to-voipnow.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.