> For the complete documentation index, see [llms.txt](https://kb.hostednetwork.com.au/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/transferring-calls-waiting-in-queues.md).

# Transferring Calls Waiting in Queues

**To transfer a call that's been waiting in a queue for any amount of time, follow these instructions:**

1. Login to VoIPNow
2. Navigate to the queue in question
3. Click Edit Extension
4. Scroll down to and enable "If a caller has been waiting in the queue for \*\* seconds, transfer call to extension \*\*"
5. Provide the seconds and extension you'd like to transfer it to and press the OK button at the bottom of the page to save the settings

This is useful in scenarios where you don't want the caller to hold for too long or you'd like to escalate the call if not answered.


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