# How to configure an IVR to transfer to an external number **Step 1** - Login to the VoIPNow portal *URL -* [*Sip01.mhn.net.au*](http://sip01.mhn.net.au/) ![](/files/-MP1Von8QzFVtnGWV4xc) **Step 2** - Navigate to the IVR Extension and open the IVR Setup ![](/files/-MP1XkMAshKk-xa-TXO5) \ **Step 3** - Click On "MainMenu" then navigate to the specific Context Option that you need to configure ![](/files/-MP1YVcvo5gCwZjz6Rbo) **Step 4** - Add Action using "Set Variable". then in "Associate variable" just put anything in there but for best practice, if you will forward the calls to a mobile number just put "MOBILE". In "With string" there you can put the desired number to which the call will be forwarded then hit OK ![](/files/-MP1_BekI35yWwIAOwtn) \ **Step 5** - Add Action using "Transfer call to number contained in variable" then set the "Transfer call to number contained in variable" to MOBILE (the one you set in the first action). Don't forget to enable the "Allow transfer to external numbers" then hit OK ![](/files/-MP1ei2jij49JTDAEQEU) **Step 6** - Please make sure the "Set variable" action is on priority 1 ![](/files/-MP1fX9_1xc5p2J8YJ1x) Your call forwarding setup was successfully configured. If you are still encountering issues after following this guide please reach out to our Support team via email at or by phone at 1300-781-148. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-configure-an-ivr-to-transfer-to-an-external-number.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.