How to change Music on Hold for an extension

Creating a sound folder

1. Log into VoipNow using your Organisation account details.

2. Select Unified Communications from the main menu.

3. Press Sounds under Assets.

4. In the Sound Management page, click Folders and then Add Folder.

5. Give your new folder a name, let's say "MOH", then press OK.

Adding the music on hold

Now that you've created the folder, it's time to add the sound for your music on hold.

1. Go back to the Sound Management page and click Add Sound.

2. Fill a name for your new sound and enable This is music on hold.

3. From the Folder drop-down list, select the recently created folder (in our case, "MOH").

4. Hit the Browse button under the Upload Sound Files area and upload the sound for your music on hold.

5. Press OK when you're done.

Enabling the default music on hold folder

For Phone terminal extensions

1. Open the Extensions Management page and click Phone Terminal Setup.

2. Under Basic Settings, you will find the Default music on hold folder option.

3. Press the key note button and a dialogue box will open.

4. Select the recently created sound folder containing the music on hold you've just added, then click Dismiss.

5. Press OK when you're done.

For Queue extensions

1. Open the Extensions Management page and click Queue Setup.

2. Under Sound Files Setup, you will find the Music on hold option.

3. Press the key note button and a dialogue box will open.

4. Select the recently created sound folder containing the music on hold you've just added, then click Dismiss.

5. Press OK when you're done.