# How does Call Parking work on VoIPNow?

### What is Call Parking?

Call parking is a method in which callers are put into a unique position within the PBX/Phone System which allows it to be picked up on any other phone attached to the phone system (*In our case any other phone within the Organisation*).

You can think of it as a reserved parking spot in a lot which has parking spaces numbered 1 \~ 100.

Typically you find this function used most commonly in retail and hardware businesses, but any type of business can make use of the function.

### Call Parking and VoIPNow

Call Parking in VoIPNow works slightly differently to your traditional PBX system in a sense that the **"Monitored Call Park"** button isn't able to park a call, but parking a call is quite easy in VoIPNow via the **"#2"** key code.

When a call is parked using the **"#2"** key it puts it into the first available parking lot, so if a call is already parked in parking lot **"1"** then it will put the next parked call in parking lot **"2"**.

Most devices support the button type **"Monitored Call Park"** which allows for a button to appear on the phone that shows what the status of a parking lot is. It goes "GREEN" if its empty/available or it goes **"RED"** if a call is parked there.

The value needed for the **"Monitored Call Park"** button to work is **"\*xxxx\*2y"**

a. The **"xxxx"** = the organisation ID of the VoIP Organisation. You can find this on the Extension details page for every extension under a VoIP organisation, it is the first for digits of the SIP Username (xxxx\*xxx)

b. The **"y"** value is the parking lot position, so for parking lot 1 it would be **"\*xxxx\*21"** and parking lot 2 **"\*xxxx\*22"**, etc.