> For the complete documentation index, see [llms.txt](https://kb.hostednetwork.com.au/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-can-i-make-anonymous-calls.md). # How can I make Anonymous Calls? Making anonymous calls from Wholesale PBX, VoIP bundles or SIP Trunks {% hint style="danger" %} The Australian Communications and Media Authority (ACMA) in association with the Communications Alliance has developed a new effort to reduce spam calls in Australia. The code is available for your review here: The new effort to reduce spam calls in this code enforces stricter policies with regards to outbound caller ID configuration. Please read the below to ensure your configuration aligns with the new code. {% endhint %} There are ample reasons why you may want to hide your Caller ID when making a call outbound from our system, this might be due to the call being a sensitive call or simply that you don't want the person calling to have your number. Whatever the reason behind wanting to block your CallerID you can do this fairly easily within VoIPNow, although depending on the product it does require additional configuration to be set for it to work correctly. ### Anonymous Calls on Wholesale PBX and VoIP Bundles If you use our Wholesale PBX and VoIP Bundles products you can configure the extensions to make anonymous calls on a per-extension basis. \ To do this you simply need to carry out the below steps. 1. Login to VoIPNow and navigate to the extension you want to send Anonymous Calls 2. Click into "Phone Terminal Setup" 3. Set the Caller ID Name and Number to "Set by Server" 4. If "Currently using CallerID numbers" is empty click on "Change" next to the empty box and select a DID to use, you need to have at least one selected 5. Enable the function "Do not send Caller ID on public calls" 6. Enable the function "Send SIP P-Asserted-Identity and P-Preferred-Identity headers" 7. Click "OK" at the bottom of the page to save the settings Once saved all outbound calls from that Extension will be sent as Anonymous. The reason for selecting the DID for the CallerID is that the system will use this in the "P-Asserted-Identity" header, it won't use it as the Caller ID but instead uses it to ensure it isn't a SPAM call. ### Anonymous Calls on SIP Trunks If you use any of our SIP Trunk products and would like to send anonymous calls you can do so but are required to send additional information to comply with recent ACMA changes, specifically you need to include the header "P-Asserted-Identity". To ensure this information is passed through our system you need to ensure the below settings are configured in the "Phone Terminal Settings" within VoIPNow: * Caller ID Name and Number are set to "Set by Equipment" * "Send SIP P-Asserted-Identity and P-Preferred-Identity headers" is enabled If the above is enabled then you just need to set your PBX to send the "P-Asserted-Identity" header through with the call. Depending on the PBX the configuration of this may be quite different. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-can-i-make-anonymous-calls.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.