# VoIPNow (VoIP Bundles & Legacy SIP Trunks) - [How to activate call recording in VOIPnow](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-activate-call-recording-in-voipnow.md): This guide shows you how to enable the call recording on specific extensions regardless if its SIP trunk or standard extensions - [Configuring Charging Plans to add margin to outbound calls](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/configuring-charging-plans-to-add-margin-to-outbound-calls.md): This guide shows you how to configure your profit margins on outbound calls for SIP Trunks, VoIP Bundles and Multi-Tenant PBX. - [Configuring Charging Plans to add margin to 13/1300/1800 Inbound calls](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/configuring-charging-plans-to-add-margin-to-13-1300-1800-inbound-calls.md): This guide shows you how to configure your profit margins on 13/1300/1800 inbound calls for SIP Trunks, VoIP Bundles and Multi-Tenant PBX. - [What is a valid Caller ID?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/what-is-a-valid-caller-id.md): What can or can't I use as a Valid Caller ID for my SIP products? - [How can I make Anonymous Calls?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-can-i-make-anonymous-calls.md): Making anonymous calls from Wholesale PBX, VoIP bundles or SIP Trunks - [Getting a breakdown on the resources for an Organization](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/getting-a-breakdown-on-the-resources-for-an-organization.md): This page covers off a high-level overview of how to get a breakdown of the DIDs, Extension Types and CDR for any given organization. Some parts of this guide only apply to specific services - [Configuring Fax to Email](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/configuring-fax-to-email.md): Configuring Fax to Email within the Hosted Network VoIPNow Platform - [VoIP Bundle Creation & Implementation](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/voip-bundle-creation-and-implementation.md): This page goes over how you can implement a simple VoIP bundle for reselling it to your customers - [Uploading Sound files to VoIPNow](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/uploading-sound-files-to-voipnow.md): This article covers the uploading of new sound files to our VoIPNow portal. - [How does Call Parking work on VoIPNow?](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-does-call-parking-work-on-voipnow.md) - [Transferring Calls Waiting in Queues](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/transferring-calls-waiting-in-queues.md) - [How to setup a Queue (Hunt Group)](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/untihow-to-setup-a-queue-hunt-group-tled.md): This Video will guide you thought the process of setting up a Queue (Hunt Group) - [How to find a list of all the numbers assigned to your Service Provider account](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-find-a-list-of-all-the-numbers-assigned-to-your-service-provider-account.md): This article covers how to find a complete list of every DID assigned to your VoIPNow Service Provider account and where the DID's are assigned to. - [How to do a context jump based on the incoming Called DID](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-do-a-context-jump-based-on-the-incoming-called-did.md): This article covers how to use the "Jump to Context" action within an IVR to route calls based on the number the Caller dialled. - [How to change Music on Hold for an extension](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-change-music-on-hold-for-an-extension.md) - [Creating and updating a time interval](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/creating-and-updating-a-time-interval.md): This article covers how to create a new Time Interval (also applies to existing time intervals) within your VoIPNow Service Provider or Organisation account. - [How to apply a time interval to an Incoming Call Rule](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-apply-a-time-interval-to-an-incoming-call-rule.md): This article covers how to apply a pre-existing time interval against an extension to divert it to Voicemail or another extension within the pre-defined times. - [How to add an Incoming Caller ID Prefix with an IVR](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-add-an-incoming-caller-id-prefix-with-an-ivr.md): This article explains how to prefix an incoming call's Caller ID Name with the advanced extension "IVR". - [Applying sound files to an IVR](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/applying-sound-files-to-an-ivr.md): This article covers how to apply uploaded sound files to an IVR - [How to configure an IVR to transfer to an external number](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-configure-an-ivr-to-transfer-to-an-external-number.md): This article covers how to configure an IVR Option within VoIPNow to allow calls to be transferred to external numbers - [How to enable International Call barring on Organizations and Users](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-enable-international-call-barring-on-organizations-and-users.md): This guide covers how to enable international call barring on Organizations and Users within the VoIPNow portal. - [List of the common issues submitted by the partners](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/list-of-the-common-issues-submitted-by-the-partners.md): This article covers the most reported issues in VOIPnow - [How to Configure BLF on Virtual Multi-Purpose Key](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-configure-blf-on-virtual-multi-purpose-key.md): This article covers how to configure BLF on Virtual Multi-Purpose Key of Grandstream IP phone - [How to configure Intercom/Paging](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-configure-intercom-paging.md): This page covers how to configure Intercom/Paging features in VOIPnow - [How to configure TLS and SRTP on VOIPnow and Grandstream Phones](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-configure-tls-and-srtp-on-voipnow-and-grandstream-phones.md): Secure SIP protects SIP messages by encrypting them over a TLS (Transport Layer Security) channel using a security certificate. Secure RTP (Real-time Transport Protocol) provides encryption, message a - [How to give end customer an access to VOIPnow to view/manage the CDR and Call recordings](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/how-to-give-end-customer-an-access-to-voipnow-to-view-manage-the-cdr-and-call-recordings.md): This article covers how to give end customers an access to VOIPnow to view/manage the CDR and call recordings - [Getting Started with your VoIP Reseller Account](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/voipnow-guides/getting-started-with-your-voip-reseller-account.md): This guide runs through getting started with your Wholesale VoIP Reseller Account --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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