Responsibility Matrix

Responsibility Area	Hosted Network	Partner
DID allocation and assignment	✅Assign to SIP Trunk	✅Configure to Extensions
Microsoft 365 licensing (Teams Phone Standard / E5)	❌	✅ Must supply own
SBC/SIP trunk faults, outages, call issues	✅	✅Provide Details/samples of issues
Teams admin portal issues (licences, voice policies, configuration)	❌	✅

Hosted Network provides SBC, SIP trunks, DIDs, and connectivity.

The Partner configures Teams including voice routes, PSTN usage policies, dial plans, auto attendants, and user licence assignment are all done in the Microsoft Teams admin portal by the Partner.