# Getting Support for Microsoft Direct Routing {% hint style="warning" %} Hosted Network cannot support the configuration of Microsoft Teams, we are only able to assist with calls being routed to/from the Microsoft Teams Instance. Any issues as a result of a configuration issue within Microsoft Teams (e.g. with an IVR or Queue) are outside of Hosted Network's scope of support. {% endhint %} If you believe there is a call routing issue between Microsoft Teams and Hosted Network you an easily log a ticket by emailing the below information to . If you call prior to logging a ticket our team will request you to provide the information below and will cause resolution times to be extended. Description of the Issue: (This can be a short but informative explanation of the issue)\ Call Samples:\ \- **Date/Time:** *e.g. 20/04/2020 @ 12:03PM*\ \- **Called Number:** *e.g. 0289998000*\ \- **Caller Number:** *e.g. 0289998002* Ideally you should provide 2-3 call samples so that we can accurately investigate the issue for you. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/getting-support-for-microsoft-direct-routing.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.