> For the complete documentation index, see [llms.txt](https://kb.hostednetwork.com.au/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/getting-support-for-microsoft-direct-routing.md). # Getting Support for Microsoft Direct Routing This page outlines how to get support for Microsoft Teams Direct Routing. {% hint style="warning" %} Hosted Network cannot support the configuration of Microsoft Teams, we are only able to assist with calls being routed to/from the Microsoft Teams Instance. Any issues as a result of a configuration issue within Microsoft Teams (e.g. with an IVR or Queue) are outside of Hosted Network's scope of support. {% endhint %} If you believe there is a call routing issue between Microsoft Teams and Hosted Network you an easily log a ticket by emailing the below information to . If you call prior to logging a ticket our team will request you to provide the information below and will cause resolution times to be extended. Description of the Issue: (This can be a short but informative explanation of the issue)\ Call Samples:\ \- **Date/Time:** *e.g. 20/04/2020 @ 12:03PM*\ \- **Called Number:** *e.g. 0289998000*\ \- **Caller Number:** *e.g. 0289998002* Ideally you should provide 2-3 call samples so that we can accurately investigate the issue for you. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://kb.hostednetwork.com.au/support/services/voice-over-ip-voip/general/trunks-for-microsoft-teams/getting-support-for-microsoft-direct-routing.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.