Responsibility Matrix

Responsibility Area	3CX	Hosted Network	Partner
3CX Platform (software updates)	❌	✅	✅
Hosting & Infrastructure (PBX uptime)	❌	✅	❌
License Provisioning & Management	✅	✅	❌
3CX System Configuration (Without PBX Setup)	❌	❌	✅
3CX System Configuration (With PBX Setup)	❌	✅	❌
Moves, Adds, Call Flow Changes (e.g. user creation, IVR, Queues)	❌	✅ (if PBX Management add-on)	✅
End Customer Support	❌	❌	✅
Backups (PBX instance)	❌	✅	❌