Through the Hosted Network Partner Portal you can log a fault directly against the WAN Service. Logging the fault via this function runs you through some diagnostic questions which will speed up the troubleshooting and resolution process that HN Engineers go through for each fault.
You can follow the steps below to login and access the fault logging function in the Partner Portal.
Step 1. Login to partners.hostednetwork.com.au
Step 2. Navigate to your WAN Service and click on the Service ID (NOTE: You may need to filter for "Connectivity")
Step 3. Once the service page loads click on the "Log Fault" button in the top right of the page
Step 4. Follow the wizard to answer some diagnostics questions and provide some basic information about the service
Step 5. Once you complete the wizard it will log a ticket with our Engineers, they will then review the information and confirm next steps
If you encounter any issues with this article please reach out to our support team at [email protected] or via phone on 1300 781 148