Responsibility Matrix

Responsibility Area	Vocus	Hosted Network	Partner
Install & maintain network infrastructure (fibre to premises)	✅	✅	❌
Provide and maintain NTU	✅	✅	❌
Install fibre to NTU	✅	✅	✅
Service activation, cancellation or modification requests	✅	✅	✅ (Submit Order)
Provide CPE (e.g., router/firewall)	❌	✅ (if included in service)	✅
Configure and manage CPE	❌	✅ (if managed service)	✅
Perform internal wiring checks/replacement, including CPE to NTD	❌	❌	✅
Site access for fault investigation/installation	❌	❌	✅
Service Monitoring	❌	✅ (if included in service)	✅
On-site Investigation and Diagnostics	✅(During site visit for raised faults or outages)	✅ (provide guidance and path towards resolution of the service)	✅ (Perform Diagnostics, testing, and isolation tests)