> For the complete documentation index, see [llms.txt](https://kb.hostednetwork.com.au/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.hostednetwork.com.au/support/services/connectivity/vocus-internet-express/troubleshooting/responsibility-matrix.md).

# Responsibility Matrix

<table><thead><tr><th width="217">Responsibility Area</th><th>Vocus</th><th width="265">Hosted Network </th><th>Partner</th></tr></thead><tbody><tr><td>Install &#x26; maintain network infrastructure (fibre to premises)</td><td>✅</td><td>✅</td><td>❌</td></tr><tr><td>Provide and maintain NTU</td><td>✅</td><td>✅</td><td>❌</td></tr><tr><td>Install fibre to NTU</td><td>✅</td><td>✅</td><td>✅</td></tr><tr><td>Service activation, cancellation or modification requests</td><td>✅</td><td>✅</td><td>✅ (Submit Order)</td></tr><tr><td>Provide CPE (e.g., router/firewall)</td><td>❌</td><td>✅ (if included in service)</td><td>✅</td></tr><tr><td>Configure and manage CPE</td><td>❌</td><td>✅ (if managed service)</td><td>✅</td></tr><tr><td>Perform internal wiring checks/replacement, including CPE to NTD</td><td>❌</td><td>❌</td><td>✅</td></tr><tr><td>Site access for fault investigation/installation</td><td>❌</td><td>❌</td><td>✅</td></tr><tr><td>Service Monitoring</td><td>❌</td><td>✅ (if included in service)</td><td>✅</td></tr><tr><td>On-site Investigation and Diagnostics</td><td>✅(During site visit for raised faults or outages)</td><td>✅ (provide guidance and path towards resolution of the service)</td><td>✅ (Perform Diagnostics, testing, and isolation tests)</td></tr></tbody></table>


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