Responsibility Matrix

Responsibility Area	nbn	Hosted Network	Partner
Install & maintain nbn network infrastructure (fibre/copper/HFC to NTD)	✅	❌	❌
Provide and maintain NTD (Network Termination Device)	✅	❌	❌
Service activation, cancellation or modification requests	✅	✅(Coordinate with nbn)	✅ (Submit Order)
Provide CPE (e.g., router/firewall)	❌	✅ (if included in service)	✅
Configure and manage CPE	❌	✅ (if managed service)	✅
Lodge faults with nbn	❌	✅	✅ (Investigate on-site and raise fault to Hosted Network)
Perform internal wiring checks/replacement	❌	❌	✅
Site access for fault investigation/installation	❌	❌	✅
On-site Investigation and Diagnostics	✅ (if fault is in nbn network/equipment)	✅ (provide guidance and path towards resolution of the service)	✅ (Perform Diagnostics via the Partner Portal, testing, isolation tests)