# Responsibility Matrix

<table><thead><tr><th width="217">Responsibility Area</th><th>nbn</th><th>Hosted Network </th><th>Partner</th></tr></thead><tbody><tr><td>Install &#x26; maintain nbn network infrastructure (fibre/copper/HFC to NTD)</td><td>✅</td><td>❌</td><td>❌</td></tr><tr><td>Provide and maintain NTD (Network Termination Device)</td><td>✅</td><td>❌</td><td>❌</td></tr><tr><td>Service activation, cancellation or modification requests</td><td>✅</td><td>✅(Coordinate with nbn)</td><td>✅ (Submit Order)</td></tr><tr><td>Provide CPE (e.g., router/firewall)</td><td>❌</td><td>✅ (if included in service)</td><td>✅</td></tr><tr><td>Configure and manage CPE</td><td>❌</td><td>✅ (if managed service)</td><td>✅</td></tr><tr><td>Lodge faults with nbn</td><td>❌</td><td>✅</td><td>✅ (Investigate on-site and raise fault to Hosted Network)</td></tr><tr><td>Perform internal wiring checks/replacement</td><td>❌</td><td>❌</td><td>✅</td></tr><tr><td>Site access for fault investigation/installation</td><td>❌</td><td>❌</td><td>✅</td></tr><tr><td>On-site Investigation and Diagnostics</td><td>✅ (if fault is in nbn network/equipment)</td><td>✅ (provide guidance and path towards resolution of the service)</td><td>✅ (Perform Diagnostics via the Partner Portal, testing, isolation tests)</td></tr></tbody></table>