# Responsibility Matrix

<table><thead><tr><th width="217">Responsibility Area</th><th>nbn</th><th>Hosted Network </th><th>Partner</th></tr></thead><tbody><tr><td>Install &#x26; maintain nbn network infrastructure (fibre/copper/HFC to NTD)</td><td>✅</td><td>❌</td><td>❌</td></tr><tr><td>Provide and maintain NTD (Network Termination Device)</td><td>✅</td><td>❌</td><td>❌</td></tr><tr><td>Service activation, cancellation or modification requests</td><td>✅</td><td>✅(Coordinate with nbn)</td><td>✅ (Submit Order)</td></tr><tr><td>Provide CPE (e.g., router/firewall)</td><td>❌</td><td>✅ (if included in service)</td><td>✅</td></tr><tr><td>Configure and manage CPE</td><td>❌</td><td>✅ (if managed service)</td><td>✅</td></tr><tr><td>Lodge faults with nbn</td><td>❌</td><td>✅</td><td>✅ (Investigate on-site and raise fault to Hosted Network)</td></tr><tr><td>Perform internal wiring checks/replacement</td><td>❌</td><td>❌</td><td>✅</td></tr><tr><td>Site access for fault investigation/installation</td><td>❌</td><td>❌</td><td>✅</td></tr><tr><td>On-site Investigation and Diagnostics</td><td>✅ (if fault is in nbn network/equipment)</td><td>✅ (provide guidance and path towards resolution of the service)</td><td>✅ (Perform Diagnostics via the Partner Portal, testing, isolation tests)</td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://kb.hostednetwork.com.au/support/services/connectivity/nbn-tc4/troubleshooting/responsibility-matrix.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.