Responsibility Matrix
Install & maintain nbn network infrastructure (fibre to NTD)
✅
❌
❌
Provide and maintain BNTD
✅
❌
❌
Service activation, cancellation or modification requests
✅
✅(Coordinate with nbn)
✅ (Submit Order)
Provide CPE (e.g., router/firewall)
❌
✅ (if included in service)
✅
Configure and manage CPE
❌
✅ (if managed service)
✅
Lodge faults with nbn
❌
✅
✅ (Investigate on-site and raise fault to Hosted Network)
Perform internal wiring checks/replacement
❌
❌
✅
Site access for fault investigation/installation
❌
❌
✅
Service Monitoring
✅ (Send notification for UNI-EE status change)
✅ (if included in service)
✅
On-site Investigation and Diagnostics
✅ (if fault is in nbn network/equipment)
✅ (provide guidance and path towards resolution of the service)
✅ (Perform Diagnostics via the Partner Portal, testing, isolation tests)
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