Transferring a Service Between Data Pools

Understanding Data Pools

A data pool allows a group of SIMs to share a combined data allowance, rather than each SIM having its own separate limit. This is useful when some services use very little data and others use a lot, since the unused allowance from lighter users is available to the rest of the pool.

Each pool supports up to 300 SIMs, and every SIM in a pool must be on a Pooled plan (data pooling isn't available on Banked plans).

Pools come in two types, set when the pool is created:

• Auto Top-up — if the pool's total data is exceeded, an additional 10GB block is automatically added.

• Non Auto Top-up — if the pool's total data is exceeded, the pool does not automatically top up. Individual services may still incur excess usage charges unless their excess spend limit is set to $0.

A pool can only be one type or the other, it can't be changed after creation. If you need the other type, a new pool needs to be created.

Billing Cycle & Pool Allowance

• The billing cycle runs from the 28th to the 27th of each month, and pool allowances reset at the start of each new cycle.

• Unused data does not roll over between cycles, data pooling doesn't include a banking/rollover feature (that's only available on standalone Banked plans).

• Usage alerts are triggered at 50%, 80%, and 100% of the pool's total allowance.

Transferring a Service Between Pools

Services can be transferred from one pool to another, for example, if a customer's usage pattern has changed, or you're consolidating services across pools.

This isn't currently available as a self-service option in the Partner Portal. To transfer a service between pools, please raise a support ticket with the following details:

• The service ID (or mobile number) of the SIM to be transferred

• The current pool it's in

• The pool you'd like it moved to (or let us know if a new pool needs to be created first)

• When the service will be moved (Immediately, or next billing cycle)

Our Support team will action the transfer for you.

Please note: transferring a service between pools immediately does not carry over any data usage history or contribution, the service simply starts drawing from the new pool's allowance going forward.

What's Coming

Self-service pool transfers are on our development roadmap, so this can eventually be managed directly in the Partner Portal without needing to raise a ticket. We'll update this article once that capability becomes available.