> For the complete documentation index, see [llms.txt](https://kb.hostednetwork.com.au/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.hostednetwork.com.au/support/services/connectivity/lte-services/telstra-mobile-data/telstra-mobile-coverage-what-you-need-to-know.md).

# Telstra Mobile Coverage - What You Need to Know

Our Telstra Mobile services run on the **Telstra Wholesale Network**, and it's worth understanding how this differs from Telstra's own retail coverage, especially when troubleshooting a service that seems to have no signal in an area where a Telstra retail phone works fine.

**Wholesale vs. Retail Coverage**

Telstra actually operates **two separate mobile network footprints**:

* **Telstra Retail** — available only to direct Telstra and Boost Mobile customers, covering approximately **99.7% of the Australian population**.
* **Telstra Wholesale** — used by resellers (including us), covering approximately **98.8% of the Australian population** and over **1.7 million square kilometres** of the Australian landmass.

While the difference sounds small, it means there are specific locations, particularly regional or fringe coverage areas, where a Telstra retail SIM may get signal, but a Telstra Wholesale-based SIM (like ours) may not.

**How to Check Coverage for Your Address**

Before raising a fault for "no signal" or "poor signal," check our actual network footprint using the Telstra Wholesale coverage map:

<https://www.telstrawholesale.com.au/products/mobiles/coverage.html>

This lets you search by address to see predicted outdoor coverage in that specific area.

**Important Notes**

* Coverage maps show **predicted outdoor coverage only**, they are a guide, not a guarantee. Actual experience can vary due to terrain, buildings, device, and local conditions.
* If your address shows coverage on the map but you're still experiencing issues, please reach out to our Support Team for further investigation.


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